What You’ll Love About Working Here
Granite Risk Advisors has been in business for more than a decade. What sets us apart is our client-focused approach and our family-oriented culture. We pride ourselves on thoroughly sourcing a variety of applicable insurance or surety solutions and customize them to meet our clients’ needs. Fit is important as our culture is supportive and collaborative.
What We Are Seeking
We are seeking a full-time Personal Lines Customer Service Representative (CSR) with a positive attitude, exceptional communication skills and a strong desire to build a career with our agency and long-lasting relationships with our clients. We are looking for a self-starter who is detail oriented, comfortable working remotely and loves working in a team environment. This role is 100% remote.
The Personal Lines Customer Service Representative (CSR) will be responsible for managing and servicing a select group of customer accounts, ensuring positive customer experiences. They will review coverage, audit policies, and recommend coverage solutions in consultation with the client and our agency team.
Job Responsibilities
- Manage renewal process.
- Update management system (AMS360 experience is preferred but will consider any agency management system).
- Prepare quotes from our insurers.
- Perform account services such as Evidence of Insurance, adding and/or deleting coverages and updating necessary policy information.
- Provide exceptional customer service by communicating with clients and insurers in a timely manner.
- Participate in internal team meetings to discuss client needs.
- Normal work week will be based on the Eastern time zone.
Preferred Skills
- High School Diploma (or equivalent)
- License: Property & Casualty (GA or any state)
- Areas of Expertise: Personal Liability / Personal Umbrella, Certificates & EOPs, High Value Homes, Homeowners & Renters
- Management & Rating Systems: AMS360 – will train for right candidate
- Computer Skills: Adobe, DropBox, DocuSign, MS Outlook
- Languages: English
Benefits
- Flexible Schedule
- Paid Time Off (PTO)
- Paid Vacations
- Paid Holidays
- Paid Sick Time
- Telehealth
- 401(k)
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Work from home
Weekly day range:
Work setting:
Location:
Work Location: Remote