Overview:
We are seeking an experienced appointment scheduler for a busy 5 physician OB/GYN office in Marietta near Kennestone Hospital. The ideal candidate will provide excellent customer service and reasoning skills, be able to multi-task, and stay focused.
Responsibilities:
The main responsibilities of this position are to answer incoming calls, triage patients and register or schedule them for the appropriate visit using specific protocol for each individual physician. The 2nd main responsibility is to check out patients after their visit and provide them with another appointment as needed or referrals or orders as required.
· Schedule appointments for 5 physicians using specific protocol and requirements provided for each physician.
· Schedule ultrasound appointments in conjunction with the office visits for specific appointments and times as determined by the physicians.
· Answer incoming calls, address caller concerns or transfer them to the appropriate person who can help them.
· Call patients at time to reschedule or move due to surgery or other physician schedule change.
· Register new patients with accuracy using the correct insurance plan.
o Send patient cases through Athena to check OB and IUD benefits
o Send patient cases to physician to see if they will take the patient who is requesting them specifically.
· Scan patient paperwork into Athena using the correct class and category.
· Communicate with team lead, supervisor and/or manager of any concerns.
· Communicated with staff of any issues with patients running late or canceling an appointment on the same day.
· Give referral information and order to patients when they check out.
· Calling on certain referrals to MFM or other offices as required. (MW/TB)
· Keep faxes distributed as you can and keep paper in the copy/fax machine as needed.
· Make OB bags as you have time.
· Take on other duties as assigned.
Job Type: Full-time
Pay: $35,034.83 - $42,192.48 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- Day shift
- Monday to Friday
Experience:
- ob/gyn: 3 years (Required)
- Athenahealth: 3 years (Required)
- EMR systems: 3 years (Required)
Ability to Commute:
- Marietta, GA 30060 (Required)
Work Location: In person