Successfully deliver on goals while maintaining the highest customer satisfaction
Maintain up-to-date product and technical knowledge sufficient to effectively communicate with clients, technicians and service staff
Oversee the parts sales process from start to finish
Apply ethical selling techniques and comply with all applicable laws and regulations
Communicate with customer on parts status
Communicate with staff and customers in a friendly and professional manner.
Be able to read and understand the parts catalog when looking up parts.
Answers phone calls, providing price quotes and other information
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high level service to internal and external customers.
Pulls, fills orders from stock and properly price all parts
Maintain a weekly bin checks to ensure accuracy of stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Exchange returned parts to determine if parts are defective; exchange part(s) or process refund pursuant with stated company policy
Make sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Set up orders for daily shipment, delivery, or pick-up
Communicate with customers on parts status
Support the company efforts to train and cross train employees