Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1300 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.
What You’ll Do:
- Take ownership of projects and initiatives, carefully managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones
- Work closely with the teams to lead & attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate impacts/progress to internal/external stakeholders
- Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines.
- Be able to synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks
- Utilize your excellent organizational and time management skills to ensure projects remain on schedule
- Effectively communicate project updates, status, needs, and issues to proper stakeholders who range from department leadership, product management teams, compliance, legal, and members of senior leadership
What You Have:
- 2+ years of project management experience required
- Google Suite proficiency preferred
- Experience in a startup, fintech, or fin-serv call center environment preferred
- Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes.
- Adapt and institute project management structures and systems that enforce accountability for project execution, but are flexible enough to function within our extremely fast paced environment.
- Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
- Bring a flexible, positive, and solutions-oriented mindset to everything you do. This is a fast-paced environment that best suits individuals with the energy and willingness to tackle a variety of needs from our operations
- Immerse yourself in our operations in a fast-paced, growing, learn-it-yourself environment to gain and maintain an expert level of internal operational strategy and processes
- Excellent interpersonal, written communication, process mapping, and presentation skills
- Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
- Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
- Proficiency in agile project management and issue-tracking software. Jira knowledge Required.
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
Job Type: Full-time
Pay: From $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person