Job Title: Autoglass Replacement Quoting Agent
Location: Remote, WFH anywhere in United states
NOTE: Business and Customers are located in WA State so work hours are 8-5 PM PDT
Bilingual Requirement: Russian and English Language
Company Overview:
Microchip Autoglass is an autoglass replacement company dedicated to providing high-quality service and unparalleled expertise to our customers. With a commitment to safety, reliability, and customer satisfaction, we strive to deliver exceptional value with every autoglass replacement.
Job Description:
As an Autoglass Replacement Quoting Agent at Microchip Autoglass, you will be the first point of contact for customers seeking quotes for autoglass replacement services. You will play a crucial role in providing accurate quotes, scheduling appointments, and ensuring a seamless customer experience from start to finish. Your attention to detail, product knowledge, and customer service skills will be crucial in delivering an outstanding experience for our customers.
Key Responsibilities:
1. Customer Consultation: Engage with customers via phone or email, to understand their autoglass replacement needs, vehicle specifications, and insurance coverage.
2. Quote Generation: Provide quoting and pricing guidelines to generate accurate quotes for autoglass replacement services tailored to each customer's requirements and budget.
3. Product Knowledge: Stay informed about our product offerings, including different types of glass, windshield options, and related services, to provide knowledgeable recommendations to customers.
4. Insurance Coordination: Assist customers in navigating the insurance claims process by verifying coverage, explaining deductible options, and providing necessary documentation for claim submission.
5. Pricing Negotiation: Work closely with customers to address pricing concerns, provide transparent explanations of costs, and explore alternative options to meet their budgetary constraints while maintaining quality standards.
6. Follow-Up: Proactively follow up with customers to answer any additional questions, address concerns, and finalize quotes, ensuring a smooth transition to the scheduling and service phase.
7. Documentation: Maintain accurate records of customer interactions, quotes, insurance information, and service agreements to track progress, ensure compliance with company policies, and facilitate communication with internal teams.
Qualifications:
- High school diploma or equivalent; additional education or training in automotive technology or customer service is a plus but not required.
- Previous experience in customer service, sales, or related fields, preferably in the automotive industry.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and explain technical information in a clear and concise manner.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
Joining Microchip Autoglass as an Autoglass Replacement Quoting Agent offers an exciting opportunity to be part of a dynamic team dedicated to delivering exceptional service and exceeding customer expectations. If you are passionate about automotive repair and customer satisfaction, we encourage you to apply and contribute to our mission of providing top-quality autoglass replacement services.
Note: Fluency in Russian is highly desirable.
Please apply with your updated resume highlighting your relevant experience.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 35 – 45 per week
Compensation package:
Schedule:
- Day shift
- Monday to Friday
- No weekends
Language:
- Russian (Required)
- English (Required)
Work Location: Remote