PERFORMANCE REQUIREMENTS:
The duties recorded below are intended to accurately represent the duties of the class and are not intended to cover every single duty of this job description.
1. Provides guidance to front and other billing staff related to billing functions and may include supervisory duties.
2. Receives payments on patient current and outstanding balances, prepares patient receipts and prepares report logs for finance.
3. Responsible for counting the cash collections and verifying contents at the start of that day’s shift, responsible for closing out cash drawer, balancing all monies and checks received for that day with amount to be deposited.
4. Processes patient charges from Electronic Practice Management (EPM) and paper encounters daily.
5. Responsible for opening and closing out batches in the EPM system.
6. Reviews and corrects documentation entered into the EPM system, including diagnosis codes, payers and patient demographics.
7. Responsible for entering patient information into EPM and health plan websites. Responsible for entering related information that would allow Innercare to qualify for incentive payments under Pay for Performance.
8. Verifies Insurance/Payer identification numbers are valid and patient’s eligibility.
Includes re-enrolling patients into programs that pay for patient services.
9. Communicates in a professional manner when addressing possible source data inconsistencies with other departments or clinics.
10. Answers and assists customers; responds to inquiries regarding bills.
11. Assigns RCM (Revenue Cycle Manager) worklog to other staff members, resolves related issues.
12. Performs general clerical duties as required, including typing correspondence.
13. Operates a variety of office equipment including, computers, printers, typewriter, copier, calculator, fax machine, telephone, etc.
14. Minimal supervision may be required by Clinic location manager.
15. May provide English-Spanish oral and written translation.
16. Performs other duties as may be assigned.
EDUCATION AND EXPERIENCE: GED or High School diploma and ability to work with computers and 10 key calculator.
KNOWLEDGE AND ABILITIES: Knowledge of the methods, practices and terminology used in billing systems; knowledge of modern office equipment and technology; knowledge of a variety of software programs related to billing; ability to understand and follow written and oral instructions; ability to follow and interpret billing policies and procedures; ability to make arithmetic calculations rapidly and accurately; ability resolve billing issues with patients and payers; ability to use ten-key calculator by touch; ability to type at a rate required for the timely completion of duties; ability to spot errors in encounter forms; ability to work under frequent interruptions; ability to provide assistance to coworkers; ability to establish and maintain cooperative relations with co-workers, professionals, payer organization, patients, and the public in general.
WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES:
None
PHYSICAL EFFORT: Normal Office Environment.
CONTACTS: Supervisor, co-workers, other department personnel, Medi-Cal, Medi-Care and all other payers, patients, and public in general.
WORKING CONDITION: Normal Office Environment.
HIPAA/Compliance.
Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes. Comply with all regulations regarding corporate integrity and security obligations. Report unethical, fraudulent or unlawful behavior or activity.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Experience:
- ICD-10: 1 year (Preferred)
- Medical Billing
Work Location: In person
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Experience:
- ICD-10: 1 year (Preferred)
Ability to Commute:
- El Centro, CA 92243 (Required)
Work Location: In person