Are you someone who thrives in a fast-paced environment, where each day presents new challenges? Are you a customer service superstar with a genuine passion for helping others? If you answered yes, we want you on our team!
As a Patient Scheduler with us, you'll play a vital role as the first point of contact for our patients, providing them with friendly and courteous assistance over the phone. You'll be responsible for scheduling appointments, ensuring our patients feel welcomed, valued, and cared for right from the start.
Key Responsibilities:
- Schedule appointments for new patients, utilizing probing questions to understand their needs and placing them accordingly based on physician guidelines and appointment availability.
- Respond to incoming calls, gathering necessary information to schedule appointments promptly.
- Provide non-medical assistance and instructions as needed.
- Verify and enter insurance and third-party payment information accurately.
- Maintain and update patient records in our EMR system
- Follow HIPAA guidelines to ensure patient confidentiality.
Requirements:
- High school diploma/GED
- Strong computer skills
- Previous experience in a medical office setting
- Authorization to work in the U.S.
What We Seek:
- Excellent communication skills and a professional phone demeanor, focusing on understanding our patients' needs.
- Meticulous attention to detail and familiarity with EMR systems.
- Proficiency in medical terminology, grammar and spelling.
- Consistent attendance and punctuality.
Why Join Us?
At PCCA, we offer more than just a job- we provide opportunities to be part of a dynamic team focused on delivering top-tier care. Our comprehensive benefits package includes paid vacation, sick time, holidays, and comprehensive healthcare coverage, among others.
If you're ready to make a meaningful impact, apply now!
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Pet insurance
- Vision insurance
Healthcare setting:
Medical specialties:
- Pulmonology
- Sleep Medicine
Schedule:
- Day shift
- Monday to Friday
- No weekends
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Shelby Charter Township, MI 48315 (Required)
Ability to Relocate:
- Shelby Charter Township, MI 48315: Relocate before starting work (Required)
Work Location: In person