POSITION OVERVIEW:
We are seeking a dynamic and enthusiastic Front Desk Agent to join our team and help to deliver the highest quality of service to our guests.
JOB FUNCTION, TASKS, and RESPONSIBILITIES:
KEY RESPONSIBILITIES
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Greet guests in a friendly and warm manner; perform guest check-in and check-out
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Review arrivals and departures for guest preferences to ensure guest satisfaction
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Provide information and act as a resource to our guests or hotel visitors
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Receives and acknowledge reservation requests, cancellations and changes
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Communicates guest requests and issues to the proper departments
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Coordinate with other departments to fulfill special guest requests
QUALIFICATIONS and REQUIREMENTS:
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1-2 years prior Front Office experience
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Luxury hotel experience preferred
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Hospitality degree preferred
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Must be able to handle multiple tasks in a fast-paced environment
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Excellent computer skills, including Microsoft Office and knowledge of a property management system
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Strong attention to detail
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A positive attitude and ability to work well with a diverse staff
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Physical ability to stand for long periods of time
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Leadership and customer service skills
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Have flexibility to work a varied schedule, including overnights and weekends
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Multilingual (preferred)
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Ability to thrive in a fast-paced environment
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Strong communication and organizational skills
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Looking for growth and development into a supervisory/ management role
PHYSICAL REQUIREMENTS
NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Position: *Prolonged periods standing at a desk and working on a computer.
Force: *Must be able to lift up to 15 pounds at times.