Overview:
We are seeking a motivated Training Specialist to join our team. The ideal candidate will have Call Center experience, excellent communication skills and a passion for providing exceptional customer service.
Duties:
- The Training Specialist’s position’s objective is to assist in the day-to-day operations of the Training department.
- Assist with the Training and Development team with projects as needed.
- Assist with orientation by welcoming new employees, giving tours and helping with new hire paperwork.
- Involved in new hire training.
- Documents and tracks training and development actions by completing forms, reports, logs, and records.
- Assist Trainers and Training Director with projects as needed.
- Responsible for understanding and adhering to FHC’s Information Security Policy and Procedures.
Competencies
- Written and verbal communication skills
- Positive attitude
- Flexibility
- Word processing skills
- Spreadsheet preparation and tracking skills
- Calendaring skills
- Presentation skills
- Administrative writing and reporting skills
- Organizational skills
Qualifications:
- Experience with webinar software and e-learning platforms
- 1 year of relevant working experience (organizing workshops and training sessions)
- Strong verbal communication skills
- Ability to learn new technologies quickly
- Experience in a call center or customer service environment
- Proficiency in technical writing for documentation purposes
Nice-to-Have Skills:
- Familiarity with learning technologies
- Familiarity with HR sourcing and recruiting processes
- Classroom training experience
- Ability to present information clearly and effectively
This position offers the opportunity to develop your training skills in a dynamic call center environment. If you are a proactive individual with a passion for helping others, we encourage you to apply.
Job Type: Full-time
Pay: Up to $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Staff training: 1 year (Required)
- Training & development: 1 year (Required)
- Administrative writing: 1 year (Preferred)
Work Location: Remote