What are we looking for
At Stone Systems (www.stone-systems.com/) we are looking for a Measure Technician for our Shop located in Mundelein, IL, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.
What you will do
- Provide accurate digital templates as well as the best service and communication with our customers during the measurement process.
- Travel to the client’s location, capture the required data and measurements from each job with our software and submit all documentation in a timely manner. Measure jobs scheduled daily and accurately in order to ensure templates are sent in a timely manner to the shop.
- Must complete work orders by making notations for all required measurements, polished edges, cutouts plus radiuses in the tops and any other necessary specification desired by the customer for the job.
- Responsible to set the expectations and educate our customers with industry and service provider guidelines.
- Responsible for meeting/exceeding performance standards related to timely measure, uploading all measure files and photos immediately to company CRM.
- Communicate in a professional demeanor with customers over the phone and in person, to provide critical information to the customer concerning the templating and installation process and in turn receive great voice of customer scores.
- Communicate offered purchasable upgrades to ensure the best product is delivered to customer.
- Collaborate with Customer Service Manager, Installation Manager on topics relevant to the job, workload and service as needed.
- Understand and follow all job site safety rules and regulations.
- Perform miscellaneous duties as assigned.
What you need to succeed
EXPERIENCE
Required
- 3 years relevant experience working with home center measures.
- 1 year experience working with 2D laser templating and DXF files.
EDUCATION
Required
KNOWLEDGE
Required
- Proficiency in Microsoft Office (Excel, Outlook, etc.)
- Knowledge of stone product and differences in natural stone and engineered stone when applied.
SKILLS
Required
- Ability to communicate and interact effectively with customers.
- Ability to travel/drive locally 100% of the time for long distances between projects throughout designated areas.
- Ability to work independently without supervision.
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (up to 20 pounds).
PREFERRED BEHAVIORS
Required
- Organization Skills
- Team Player
- Attention to Detail
- Multitask
- Agreeable
What we do offer
You will join a company:
- With an international mindset and presence in 100+ countries
- With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
- In which you will be able to grow your career and develop your leadership skills
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have experience measuring countertops or home appliances?
Experience:
- Measuring: 3 years (Required)
- Precision measuring instruments: 3 years (Required)
- home center measures: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Ability to Commute:
- Mundelein, IL 60060 (Required)
Work Location: In person