Venture Wellness located in Richmond, VA is a leading clinic dedicated to empowering individuals to find optimal health and wellness. We specialize in medically supervised weight loss programs and hormone replacement therapies.
Our team is committed to providing holistic, customized care while building strong relationships with our membership clients and new patients.
The Role: We Need You!
We're seeking a motivated and compassionate Virtual Assistant and Patient Specialist to join our team. In this role, you'll be a crucial in ensuring a smooth experience for patients throughout their wellness journeys. Our clinic is self pay, so no need to worry about insurance billing for appointments.
This position is remote, operating in EST time zone. This is Monday-Friday with time blocks options alternating between 9am and 12pm, 12pm-3 pm or 5pm-7pm.
This position offers offering flexibility while allowing you to make a real difference in people's lives.
Your Responsibilities:
- Patient Support:
- Become a trusted resource for patients, providing encouragement and guidance on their weight loss journey.
- Follow up diligently with patients to check on their progress, offer support, and address any questions or concerns.
- Assist patients with scheduling, appointment reminders, and navigating our program.
Administrative Support:
- Meticulous data entry of patient information and insurance details (when applicable).
- Submission of prior authorizations for medications as needed.
- Ensure accurate completion of intake paperwork and organized patient records for seamless transitions within our system, PracticeQ.
- Creation of engaging patient newsletters and updates.
Responsibilities:
- - Analyze customer inquiries and provide accurate and timely responses
- - Assist customers with inquiries related to medical office procedures and protocols
- - Utilize medical terminology knowledge to effectively communicate with customers
- - Provide exceptional customer service through phone and email interactions
- - Maintain professionalism and exhibit proper phone etiquette at all times
- - Conduct data entry tasks accurately and efficiently
- - Collaborate with NP to resolve customer issues and escalate when necessary
Lead Engagement:
- Interact with prospective patients on social media, nurturing interest, and answering questions.
- Proactively follow up with new leads to convert them into appointments.
- Stay informed about specials and promotions to effectively communicate them to patients.
Qualifications:
- Excellent communication skills, both written and verbal, with a genuine passion for helping others.
- Strong organizational and time-management abilities.
- Proactive, self-motivated, and able to work independently in a remote setting.
- Experience in a healthcare setting is a strong plus.
- Familiarity with medical terminology and basic understanding of weight loss and hormone replacement therapies is beneficial but willing to train the right candidate.
Experience:
- Previous experience as a medical virtual assistant, medical assistant or health coach role is preferred
- Familiarity with medical office operations and terminology is an advantage
- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail
- Ability to multitask and prioritize tasks effectively
This is a 1099 contractor position with room for progression as we grow.
Enjoy flexible, remote work arrangements that promote work-life balance.
If you are a motivated individual who enjoys helping others, we would love to hear from you. Apply today to join our team!
Job Types: Part-time, Contract
Pay: From $15.00 per hour
Expected hours: 8 – 15 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
Work Location: Remote