- Represent IOWVAs as a favorable vacation destination for owners, guests and exchange vacationers. Perform all duties using a customer-oriented approach.
KEY RESPONSIBILITIES and TASK
Covers operational responsibilities
- Front Desk/office responsibilities
- Give accurate information
- Open and close the front office promptly at designated open/close times
- Give accurate information
- Answer questions, address owners/guests concerns
- Keep front office tidy and presentable with all necessary material
- Greet, welcome, and check-in/out owners, guests and exchange vacationers
- Check unit inventories
- Answer all incoming calls and emails
- Monitor office supplies
- Makes reservations of IOWVA owners and public and take payment
- Clean lobbies when needed
Assignments to assist Manager
- Process billingsPrepare mail
Retrieve daily mail from town post office
Monitor all facility needs
Takes payments of maintenance fees, late fees, legal fees, room rate taxes, rental fees and other payments
Keep updated records and files-owners information including but not limited to addresses, phone numbers, and emails AR filing and other filing that is required
Maintains work flow of housekeeping and maintenance staff
Industry specific tasks- RCI/II exchange approval and verification, generate 6 week letter, update unit books, on-line booking engines
Take inventory- housekeeping tangibles, unit inventory, maintenance inventory
Covers all responsibilities when Manager is out of office , includes on call for emergency only
Marketing
- Maintain and develop marketing initiative for IOWVA
- Proficient in social media
- Update platforms-daily, weekly, monthly
It is helpful to have willingness to be in a diverse operating culture, willingness to learn, problem solving skills, adaptable and execute changes in federal, state, county, and/or town lodging guidelines
Job Type: Full-time
Pay: $15.00 - $21.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person