Are you looking to join a company:
- Where you matter and are not just a number?
- Where what you do makes a difference?
- That has been around for over 90 years, is financially stable, and is growing?
- That offers a collaborative, fun, open door environment?
- That is employee owned? Yes, every employee owns a piece of - National Van Lines!
Monday - Friday, 9:30 am to 6:00 pm
We are looking for appointment setter(s) to work out of our Broadview, Il office. We're looking for 2-4 part-time employees or two full-time employees.
NVL provides moving services across the United States. This is NOT a cold calling role, however candidates MUST have outbound call experience. The individuals you are calling on have already reached out to us or one of our partners for moving assistance.
Duties and Responsibilities
- Making multiple outbound calls to potential customers to set up an appointment with one of our Move Pro's (salespeople). You will be making 150+ calls a day.
- Understanding a customer’s needs and offering solutions and support
- Qualifying leads from digital campaigns
- Maintaining a database (CRM) of customers
- Answering customer questions and follow-up questions
- Work with other departments to ensure a smooth sale and service process
- Track weekly, monthly and quarterly metrics
Desired Experience/Skills:
- Previous experience in outbound call center highly desired. Previous inside sales experience, or related sales experience helpful
- MUST have at least 2 years of setting appointments with consumers (not physician appointment setting) to buy a product.
- Knowledge of sales process from initiation to close
- Poise and self-assurance making outbound calls and creating email communication
- Confidence with virtual calling platforms and screen-time (Facetime, Zoom, MS Teams, etc.) with the ability to call, connect and interact with potential customers face-to-face
- Able to multitask, prioritize, and manage time efficiently
- Possesses an energetic, outgoing, professional, and friendly demeanor
- Ability to work independently or as an active member of a team
- Previous experience using a CRM, Salesforce experience highly desired
- Persuasive and goal-oriented
- Excellent verbal and written communication skills
- Do the nature of our business this position is not eligible for a remote work situation.
- We would prefer someone with a bachelor’s degree however not required.
THOSE THAT DO NOT HAVE THE ABOVE SKILLS WILL NOT BE INTERVIEWED FOR THIS POSITION.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Shift:
Supplemental pay types:
Weekly day range:
Work setting:
Ability to commute/relocate:
- Broadview, IL 60155: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years of experience do you have setting appointments with consumers (do not include setting doctor appointments)? At which employer(s) did you gain this experience?
Experience:
- making over 100 outbound calls daily: 1 year (Required)
Work Location: In person