Job Description - Student Recruitment and Retention Specialist
Revised on 6/21/2023
Position: Student Recruitment and Retention Specialist
Department/Campus: Campus
Reports to: Campus Business Manager and Director of Student Recruitment
FLSA Status: Exempt
Pay Grade: Band 7
Job Type: Full Time Work Hours / Days: Normal School hours / 215 days
POSITION QUALIFICATIONS:
o High School Diploma or GED
o Minimum 2 years of clerical experience (preferred)
JOB GOAL
Student Recruitment and Retention Specialist (SRRS) is campus level responsible staff for all
student marketing and recruitment programs including application, registration and enrollment
of new students, re-enrollment and retention of current students and all related events and
activities.
Each campus will be assigned annual targets and the registrar's measure of success will be
evaluated based on these targets’ completion rates.
● Student Application target: SRRS is responsible to actively work during the Apply
Harmony Festival and after to achieve the campus annual application target.
● Student Registration target: SRRS is responsible to actively work during the Registration
Race and after to achieve the campus annual registration target.
● Registration Verification target: SRRS is responsible to actively work during the summer
time to reach all new and re-enrolled parents to verify their registration.
● Student Enrollment target: SRRS is responsible to ensure the campus’ first FSP
enrollment is equal or more than the campus annual enrollment target.
● Student Re-Enrollment target: SRRS is responsible to actively work during the
Re-Enrollment time to achieve the campus annual re-enrollment target.
● Enrollment Maintenance target: SRRS is responsible for maintaining campus enrollment
numbers on or above the campus enrollment target by enrolling new students from the
waiting list as soon as a withdrawal occurs. Filling available spots is mandated by HPS
procedures and will be monitored by the Central Office.
● Student Retention Target: SRRS is responsible to conduct exit surveys for all withdrawn
students’ parents and enter the data to the tracking document.
SRRS will be responsible for maintaining student records at the campus level based on HPS
record management policies and procedures.
DUTIES AND RESPONSIBILITIES:
o Understands and supports the mission, vision and values of Harmony Public Schools.
o Complies with and supports school and division regulations and policies
o Handles a variety of routine technical and administrative assignments
o Operates standard office equipment to include, word-processing, and data processing
equipment, copiers, laminators, etc.
o Reviews newly enrolled students’ documents to see previous SPED/Section
504/dyslexia/ESL/GT information and adds the related students to suspect lists for related
programs
● o Keeps track of newly enrolled students until they are properly oriented (ensures
checklist is complete)
● o Keeps track of withdrawing students, ensure all exit procedures are followed and enroll
new students to fill the available spots and maintain the campus enrollment number on
or above the target.
● o Registers and maintains data for new and current students/withdraw students into the
database with withdrawal reasons and necessary documentation
● o Responds to TRex requests and initiates TRex requests for newly enrolled students
● o Works in collaboration with ESL/Special Ed and GT departments to request newly
enrolled student records and send records for withdrawal students
● o Files incoming records from other schools and passes the records to related
departments including ESL/Special Ed/GT departments
● o Responds to faxed record requests and initiates fax requests for newly enrolled
students
● o Calls previous schools to request records for newly enrolled students.
● o Keeps soft copy of all files in student folders
● o Maintains and respects confidentiality of student and school personnel information
● o Maintains physical and computerized records including student cumulative folders,
progress and failure reports, class rosters, schedule changes, and grade books.
● o Coordinates printing and distribution of report cards.
● o Assists counselors with the enrollment, withdrawals, and transfer of students and
processes applicable records.
● o Processes and transmits requests for student information, including student transcripts
for colleges and universities.
● o Assists campus administration and counselors with the preparation of reports and
student data information.
● o Takes all necessary and reasonable precautions to protect students, equipment,
materials, and facilities
● o Performs related tasks as assigned by building administrator(s) in accordance with the
school/policies and practices
● o Checks and reviews a variety of data for accuracy, completeness, and conformance to
established standards and procedures
● o Models non-discriminatory practices in all activities
● Communicates with school and district leaders for Enrollment Projections as well as
enrollment, recruitment, retention efforts and develops plans to reach the school targets
● Processes applications on a daily basis
● Utilizes campus social media for recruitment and retention
● Participates in recruitment events and activities to meet their application target.
● Attends community events for recruitment and organizes open houses, school tours
(Student led/staff led), parent nights, recruitment fairs
● Manages local marketing efforts for the school including visits to local businesses,
neighborhoods and Harmony partners
● Maintains constant communication with families until all required documents are
obtained, registration form is approved, and the student is registered.
● Manages engagement efforts with prospective parents & students
● Communicates with parents actively and timely to complete the re-enrollment form
● Utilizes a tracking system to organize re-enrollment of students
● Organizes and announces school wide incentives to increase the percentage of
re-enrolled students
● Organizes student referral incentives for parents
● Contacts current and new families twice during the summer to verify enrollment for the
upcoming school year.
● Contacts and follows up with leads from paid digital ads.
● Attends all training and meetings provided by both Central & District Offices.
Performs other duties as assigned.
SKILLS AND ABILITIES:
o Ability to communicate effectively in both written and oral forms with all levels of management,
both internal and external to the district.
o Ability to establish and maintain effective working relationships both internal and external to
the district.
o Ability to use computer including software, database used by the district, spreadsheet and
word processing software,
calculator, copy machine and telephone.
o Ability to analyze data and generate reports.
o Ability to use effective interview techniques, effective public speaking skills, and
problem-solving skills
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
o Light Work: may require the occasional light lifting.
o Nights and weekend activities will be occasionally required.
o Position is in an office setting and may involve prolonged work at a desk in one location.
o Moderate travel is required.Equal Opportunity Employer
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Microsoft Office: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Relocate:
- San Antonio, TX 78239: Relocate before starting work (Required)
Work Location: In person