At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
-
Medical, dental, and vision insurance, available on first working day
-
401(k), eligibility after 30 days of employment
-
Employee stock purchase plan
-
Tuition reimbursement
-
Development opportunities to grow your career with a global company
Job Description: This position reports to Customer Service Supervisor and works as part of a team to support a customer base product. The incumbent receives direction on sourcing and product availability issues from various planning teams in Alpharetta and manufacturing plants. The position will process orders for customers and ensure that customer expectations are met in a cost effective, timely, and efficient manner. The incumbent will utilize supply chain, customer, regulatory, and systems knowledge to facilitate the resolving of problems encountered within the order management and fulfillment process. The incumbent is expected to drive improvements and team effectiveness in the order management and supply chain processes.
Core Responsibilities:
- Receive orders and process them in SAP in an efficient, timely, and accurate manner. Determine stock code availability and verify pricing. Configure customer orders (building containers) to best optimize equipment utilization and minimize distribution costs.
- Identify and implement plans, in conjunction with planning teams, plants, and distribution centers to establish ship date and location that best meets customer requirements.
- Along with International Transportation, monitor SAP system and Freight Forwarder tracking tool orders to ensure shipment on a timely basis to meet customer needs.
- Develop, analyze, and implement cost reduction strategies for the international business teams.
- Ensure all required documentation is provided to the customer and maintain customer records.
- Act as a focal point for all customer inquiries/issues relating to order, price, credit, logistics, customs, damage, shipping, or related items. Work with necessary Halyard teams to resolve issues. Prepare order status reports for customers as appropriate.
- Lead week sales/marketing tie-out meetings for open customer orders – i.e. planned invoiced $s for current month, outstanding issues.
- Provide support to Halyard Concerns team in resolvent of all customer returns and shipping discrepancies.
- Develop and promote interpersonal relationships with the purpose of building a team. Demonstrate a willingness to listen; to be open to new ideas; to support the decisions of the team; to trust others; to provide encouragement; to recognize contributions of other team members; and to display a sense of empathy and understanding.
- By employing the Quality Management Process, demonstrate a customer/end-user focus, staying close to customers (internal and external) and determining their needs. Commit to meeting these needs and continually strive to improve.
- Communicate fully with superiors, subordinates and others who have a need to know. Communicate in a way that is timely concise; candid, and clear
- Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
Qualifying Experience:
- Bachelor’s Degree highly preferred in International Business and/ or Logistics
- 1-3 years of experience in a Logistics or Customer Service function in a non-retail environment.
- Understanding of International Logistics
- Intermediate analytical capability and Microsoft Excel data management skills
- Strong written and verbal communication skills
- Able to build sustainable relationships (internal and external)
- Working knowledge International Trade concepts, i.e. INCOTERMS (preferred)
- SAP experience preferred
#LI-ST1
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.