Keauhou Place is a privately-owned high-rise luxury condominium in the heart of Kaka'ako.
We are looking for up to two candidates to work either Part-time Morning Shift and part-time Swing shifts. The hours are:
7AM to 3PM on Saturdays and Sundays (part-time)
3PM to 11PM on Friday and Saturdays possible other days (part-time)
The Residential Specialist...
...creates a welcoming environment for residents and guests.
...displays genuine “Aloha Spirit” customer service.
...greets all residents and guests upon entering the property.
...responds to all emergencies calmly, compassionately, and efficiently.
Essential Duties and Responsibilities
- Checks in and registers guests and contractors
- Understands all building rules, regulations, policies, and procedures
- Knows building locations, functions, and amenities fully
- Assists residents, guests, and contractors by answering any questions about the property and operations
- Facilitates maintenance requests and reports to be passed over to the Maintenance Supervisor
- Performs some administrative tasks in support of the management office
- Watches for and documents suspicious behavior or activity on the premises
- Monitors surveillance system, reports to management, and works with HPD as necessary
- Ensures all residents and guests comply with House Rules, regulations, and policies
- Collaborates with the custodial team to maintain cleanliness of the common areas including the Main Lobby, Mail Room, and Amenities
- Updates applicable logs, files, and systems relevant to building operations
- Sorts, logs, and maintains records of all incoming packages and parcels
- Completes accurate and comprehensive reports promptly for incidents, leaks, leak updates, and House Rule violations
- Notifies the Lead Residential Specialist, Residential Specialist Supervisor, Executive Assistant, and General Manager of any significant events immediately
- Handles situations that include but are not limited to fire and water, false alarms, and disturbances of the peace
- Contacts the Honolulu Police Department or the Honolulu Fire Department in cases of emergency, such as presence of unauthorized persons and fires
- Logs and stores Lost & Found property
- Abides by all OSHA regulations and standards
- Adheres to the mission statement at all times
Working Conditions: Indoor (front desk), outdoor (hourly patrols)
Equipment Use: 2-way communication radios, desktop, CCTV equipment
Building Hours: Monday-Sunday, 24 hours. Duties may require occasional overtime and an adjusted schedule to maintain the project and work standards properly.
Mental, Physical, and Communication Demands: The Residential Specialist requires excellent organizational skills, multi-tasks, and dealing with frequent interruptions while performing complex computer or Residential Specialist tasks. Lifting up to 50 pounds to handle shipments may be required as needed.
Duties require prolonged periods of deskwork and relating to people in a friendly and professional manner. Duties require the ability to control temper in the face of adverse resident complaints or negative criticism and to never use abusive, vulgar, or disrespectful language to, or in the presence of, residents, guests, vendors, or contractors.
Requires working to establish procedures, developing new procedures, maintaining reliable work attendance, and working under minimal supervision. Requires verbal and written communication skills and following oral and written instructions.
Minimum Qualification Requirements:
Skills/Knowledge: In addition to meeting the mental, physical, and communication demands listed above, it requires demonstrated knowledge of office procedures and filing and computer systems and methods. Must be capable of typing at a minimum of 50 words per minute.
Education/Experience: High school diploma and a minimum of three years of experience working in customer service or any combination of experience and education which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
Local candidates only. No remote work options.
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Work Location: In person