MAJOR DUTIES AND RESPONSIBILITIES:
Deliver competent, age-specific nursing care in an ambulatory, primary care setting, including performance of treatments/procedures, performance of waived laboratory procedures, and participation in patient education activities.
Respond promptly to each incoming call requiring intervention;If call warrants a triage, the caller’s stated symptoms will be assessed to determine the appropriate level of care required to safely meet the patient’s medical needs. (Emergent, urgent, non-urgent or home care status)
When appropriate, provide home care instructions using the approved, written guidelines and reference materials;
Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service;
Refer patients to appropriate medical facilities or providers for care, utilizing approved guidelines as indicated by individual patient profiles;
Thoroughly complete documentation utilizing the appropriate computer software in compliance with the approved policies and procedures;
Respond to calls, emails, and patient portal inquiries from internal and external sources;
Communicate scheduling matters with other staff and departments
Ensure HIPAA compliance with managing of patient information and their electronic health record;
Escalate issues to the appropriate supervisor for resolution, as deemed necessary; (Administrative matters to Call Center Manager and Clinical/ Medical matters to Nursing Director;)
Actively participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement, and periodic performance/protocol evaluations and development;
Supervise subordinate nursing personnel to assure consistent performance in accordance with sound nursing practice and adherence to organizational policies and procedures.
Maintain effective and efficient patient flow through the clinic, with emphasis on reduced waiting time, timely accomplishment of health maintenance activities and improved customer satisfaction.
Maintain proficiency in the use of pertinent medical equipment.
Exhibit a professional manner by communicating effectively with fellow employees, providers and patients/families while maintaining confidentiality regarding patient and personnel issues.
Participate in regulatory compliance activities clinic wide, including adherence to IHS, AAAHC, and corporate compliance requirements.
As assigned by the Site Manager, prepare required reports, audits and other measures of clinic performance in an accurate and timely manner. Maintain required tracking systems accurately, and attend required meetings.
Perform as liaison between clinic and community outreach functions to ensure quality and continuity of care.
Contribute to an efficient and effective patient flow during daily operation by:
Preparing patients and equipment/supplies for various procedures.
Maintaining current knowledge of front desk procedures to expedite scheduling of patients and completion of appropriate paperwork.
Participating in visit planning activities to improve health maintenance compliance and customer satisfaction.
Managing organizational priorities/administrative needs in the absence of the site manager.
Participate in effective and efficient use of resources by monitoring supply and material inventories and following proper procedure to record and restock as directed by the Site Manager.
Assist in maintaining accurate tracking logs and systems for patient care and health maintenance issues.
Attend required meetings and training sessions and participate in organizational performance improvement activities.
Refer to the Nursing Procedural Manual, Program Administration Manual, and other established guidelines and protocols as necessary to comply with this organization’s standards of performance.
Participate in clinic related health events in the communities served by the corporation.
Other duties as assigned by the RN Charge Nurse, Director of Nursing, or Call Center Manager.
MINIMUM QUALIFICATIONS:
Education:
Current active California license as Registered Nurse.
Graduate of an Accredited School of Nursing.
Preferred: Telephone Triage Course completion
Experience:
Two years experience in ambulatory care, urgent care, or similar setting with specific experience with walk-in and phone triage.
License and Certification:
Current CPR Certification that meets the guidelines from the American Heart Association or Red Cross (Can be obtained prior to orientation)
Skill:
Experience with computerized medical management system desirable.
Ability to:
Work a variable schedule to meet the patient, population, and Program needs.
Must be able to work with the Indian Community and be sensitive to the Indian culture and its needs.
Physical Demands:
Prolonged use of phone and computer (typing)
There is frequent exposure to contagious diseases.
Walking and standing are frequent for long periods of time.
Some sitting and lifting are required.
The incumbent will be required to assist patients who are frail or handicapped.
Driving will be required between clinics.
This position is considered a uniformed service and a dress code is published.
NOTICE:
Riverside-San Bernardino County Indian Health Inc., is not
A federal government agency. References to General Salary Schedule ratings (GS-) are equivalencies for the purpose of establishing and identifying wage scale only. This position does not entitle the incumbent to accrue any benefits from any federal benefits program.
INDIAN PREFERENCE:
You are also advised that this organization is required to give preference in employment and training to qualified Indian candidates (Title 2 U.S. Code 472 and 473) and Public Law 93-638 provided the applicant has submitted appropriate verification of Indian preference for employment.
NOTICE OF DRUG-FREE WORKPLACE ACT REQUIREMENT:
Riverside-San Bernardino County Indian Health Inc., has adopted a Drug-Free and Alcohol-Free Policy, in part, to satisfy its obligations under the Drug-Free Workplace Act of 1988. It is unlawful for any employee to manufacture, distribute, dispense, possess or use a controlled substance in the workplace. In addition, Riverside-San Bernardino County Indian Health, Inc., must be notified within five (5) calendar days of any criminal drug statute conviction for a violation occurring in the workplace. Employees who are suspected of violating Riverside-San Bernardino County Indian Health, Inc.’s Drug-Free and Alcohol-Free Policy may be required to submit to inspections of their persons, vehicles or personal property. This may include, medical testing for alcohol and/or drug use
Job Type: Full-time
Pay: $42.79 - $46.15 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Medical specialties:
Physical setting:
Standard shift:
Weekly schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Banning, CA 92220: Relocate before starting work (Required)
Work Location: In person