Job Title: Customer Service Representative
Classification: Salary/Exempt
Reports to: Production Control Manager
SUMMARY
The Customer Service Representative provides exceptional customer service to our customers while adhering to Sargent Metals policies and procedures. This individual will need to be very attentive when listening to customer service issues, and then offer unique and innovative solutions to each problem.
DUTIES AND RESPONSIBILITIES
Primary Functions
- Interact with customers via inbound telephone calls and emails to provide information and assistance.
- Answer and offer solutions to customer concerns regarding product problems, billing issues, service questions and other general customer concerns.
- Maintain a high level of professionalism with customers and establish a positive rapport with every customer.
- Process transactions and promptly reply to inquiries about products and services.
- Use the computer system to track, gather information, and/or troubleshoot customer issues.
- Refer unresolved customer issues to supervisor for resolution.
- Thoroughly and efficiently gather customer information.
- Available to travel to visit customers if needed.
- Maintain a clean and organized work environment.
- Willing to promote and stand by the company’s purpose statement and core values.
QUALIFICATIONS
· Technical degree and/or experience preferred.
· Minimum two years customer service-related experience.
· Experience dealing with team members of all levels.
· Experience in manufacturing environments a plus.
Purpose Statement
“We exist to provide opportunities for our team to THRIVE personally and professionally and join in helping our community.”
Core Values
1. Positive attitudes are contagious.
2. Success comes from humility, integrity, and hard work.
3. Always do the right thing.
4. Strive for excellence in serving our customers, teammates, and community.
5. Have a bias for action.
6. Honor God above all else.
This job description is to outline the primary duties and qualifications, but not be limited to the assigned responsibilities listed. It is our expectation that each team member offers their services whenever necessary to ensure the success of Sargent Metal.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Anderson, SC 29626 (Required)
Ability to Relocate:
- Anderson, SC 29626: Relocate before starting work (Required)
Work Location: In person