About Us:
Abby Solutions Group (ASG) is a leading provider of customized facilities services to national mall based businesses. We value our employee's and ensure work life balance, recognize high performance, and promote from within. Our dispatcher's have a sense of urgency and work with our clients, service providers, and internal facility managers to ensure client satisfaction in a timely matter. The ideal candidate is dependable, customer success minded, detail oriented, and driven to excel.
Base Annual Salary: $ 45,000 - $50,000 plus potential bonus of 10% annual Salary, 401(k) match, Vacation and Medical Benefits,
About the Responsibilities:
- Dispatch emergency and non-emergency work requests to field technicians
- Prioritize work orders according to urgency
- Communicate directly with store management to verify work order and forward information to technicians for completion
- Communicate with technicians to ensure best practices and compliance
- Source potential new technicians in areas of need across the country
- Communicate through system notes, phone, email and partner with client managers and coordinators to ensure client satisfaction
- Requires basic knowledge of financial transactions and principles. Ability to calculate simple figures such as percentages.
Best Matching Key Competencies:
1. Communication Proficiency (verbal and written)
2. Customer Focus
3. Initiative
4. Sense of Urgency
5. Multi-Tasking
6. Detail Oriented
7. Business Math Basics
8. Time Management Skills
9. Team Orientation
10. Negotiations
To Apply:
First, please look at what our company does.
Our website can be used as a resource: www.ABBY123.com
Second, include a cover letter answering these three questions with your resume and contact information:
1. What do you think we do?
2. Why do you want to work here?
3. Why should we hire you?
Third, please be sure to check your indeed messages or email for an opportunity to schedule an interview.
- We’ll review your resume, and if you might be a match, we’ll contact you.
- After our first conversation, you may be invited to interview with others at ASG. This is your time to shine!
- If you are a passionate, curious minded, action-oriented individual who wants to work with an award winning and innovative team, we want to hear from you. Follow the instruction above and put your best foot forward!
Preferred Applicants will have:
College Education (recent grads welcome)
Construction/facility maintenance/dispatch experience
Job Type: Full-time
Pay: $48,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Please describe in detail an emergency that you have handled?
Education:
Experience:
- Dispatching: 2 years (Required)
- Customer service: 2 years (Required)
Shift availability:
Work Location: In person