Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to IMC drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
Essential Functions:
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Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city.
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Send drivers their dispatches and any necessary messages through their tablet
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Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. Apply THS if needed.
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Apply any additional charges including and notify customer service of changes.
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Track/Maintain GIS yard report, MDR, CNI, and Divisional Pool
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Actively participate in driver recruiting and retention
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Monitor XRS System to assist drivers to manage their time
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Request rail billing
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Review preliminary payroll
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DI duties as requested if necessary
Skills Required
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Data entry skills; Good communication and organizational skills
Knowledge Required:
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DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task
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Import/Export container experience
Supervision Received:
Operation Manager
Supervision of Others:
Drivers
Confidential Data:
Driver pay information; customer accounts; dispatch activities