** Compensation for this position includes an hourly rate + commission **
PARTS & ACCESSORIES ASSOCIATE
Summary Description
Set up and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.
Key Result Areas
· Service Department Support
· Customer Service
· Clean & Efficient Parts & Accessories Environment
Major Duties and Responsibilities
1) Service Department Support
· Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
· Take service technicians’ orders for parts and fill them as fast as possible.
· Assist service technicians in determining parts & accessories requirements for individual jobs.
· Recommend related Parts and Accessories, which may be required for a job.
· Supply cost of parts information on repair orders.
· Update inventory control system and parts catalogue.
· Notify service personnel when special parts or back-ordered parts are received.
· Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
2) Customer Service
· Provide excellent customer service to all of the dealership’s customers.
· Assist the Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
· Greet customers immediately, in a courteous and friendly manner.
· Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
· Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
· Handle telephone transactions quickly, and courteously.
· Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
· Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
· Accept cash & credit card payments for merchandise purchases. Keep the cash register accurate.
· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3) Clean & Efficient Parts & Accessories Environment
· Receive and process parts from distributors, check merchandise received against purchase invoices, and prepare product for the showroom floor.
· Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
· Ensure merchandise displays are stocked, clean, and appealing to customers.
· Maintain updated customer mailing lists.
· Become familiar and efficient with all phases of the computer system required for P&A management.
4) Other Duties
· As assigned.
Supervisory Responsibilities
· None.
Commitments
· Treat all employees and customers fairly, courteously, and with dignity.
· Be prompt and available for flexible scheduling.
· Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
· Demonstrate a professional approach to customer service.
· Accept directions, follow instructions, and work well with other people.
Qualifications & Job Requirements
· Must have ability to get along with a broad customer base.
· Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
· Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
· Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
· Ability to look up parts and quote prices for parts using proper catalog for the particular motorcycle.
Physical Demands
· The noise level in the work environment is occasionally loud.
· Occasionally required to bend, stoop, crouch, reach, and lift 50 lb. of material.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- retail: 1 year (Required)
License/Certification:
- drivers license with a clean driving record (Required)
- Motorcycle License (M1) (Required)
Work Location: In person