Cooper's Hawk is Hiring Immediately
for Manager of Team Member Experience
Located in: Greenway Station SPE, LLC
1611 Deming Way - Middleton, WI
As a Manager of Team Member Experience, you will create an exceptional experience for our Team Members throughout their life cycle with Cooper’s Hawk. You will impact how we attract, connect, engage, and retain them, by promoting and living our company values and thereby supporting the growth of our business. This position oversees key responsibilities related to the Team Member experience, broken down into the following categories: hiring, training, onboarding/offboarding, celebration/recognition, engagement, talent management, shift, and human resources.
What You’ll Get
· Incredible Discounts: Monthly Dining Allowance, 50% Dining and Carryout, 40% Retail Wine, 20% Retail and Private Events & Monthly Complimentary Wine Tasting for Two
· Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
· Company Matching 401(k) Retirement Savings Plan
· Flexible Savings Accounts - Health and Dependent Care
· Health Savings Account
· Long-Term Disability; Voluntary Short-Term Disability
· Basic Life and AD&D Insurance
· Paid Time Off & Paid Parental Leave
· Highly Competitive Pay plus Team Member Incentives & Rewards
· Milestones Recognition Program
· Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers
· Annual Destination Conference for General Managers and Executive Kitchen Managers
· Career Development Opportunities
Responsibilities:
· Develop quarterly staffing plans, partner with Talent Acquisition to implement sourcing strategies, ensure shifts/positions are properly posted
· Assist/monitor new employee training, conduct regular check-ins, manage onboarding
· Oversee Team Member charity events and celebrations
· Promote community, positivity through Team events, Focus Groups, Community Survey
· Coordinate and support Team Lunches, Focus Groups, and Community Survey
· Advocate for the business and Team Members to better the Team Member Experience
· Partner with managers to assess Team Members for growth & development opportunities
· Assess Team member performance to note areas of success or need for additional training.
· Provide direction to Team Members for Paylocity functions, including setting up direct deposit, updating personal information, and submitting time-off requests
· Oversee hourly certification status and communicate needs for management follow up
· Stay up to date on benefits offered to hourly Team Members, open enrollment, and Team Member Benefits usage
Requirements
· Must represent Cooper's Hawk Values
· Must be at least 21 years of age
· Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or restaurant management experience
· Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant
· Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Restaurant type:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- New Restaurant Opening Trainer: 1 year (Preferred)
- Restaurant management: 1 year (Required)
Work Location: In person