At ACE Dental, we're not just about smiles; we're about creating exceptional patient experiences that last a lifetime. Now, we're on the lookout for a passionate and driven Dental Practice Call Center Manager to lead our patient support teams and drive excellence in customer care.
Job Description:
As our Call Center Manager, you'll be at the forefront of our mission to redefine the patient's experience. You'll lead a team of dedicated professionals, setting the standard for service excellence and empowering them to make a difference in the lives of our patients. From coordinating seamless appointment scheduling to resolving patient inquiries with empathy and expertise, you'll play a pivotal role in ensuring every interaction leaves a lasting impression.
Responsibilities:
- Lead, inspire, and mentor our patient support teams, fostering a culture of collaboration and continuous improvement.
- Develop innovative strategies to streamline call center operations and enhance patient satisfaction at every touchpoint.
- Collaborate closely with clinic managers and staff to ensure a seamless patient journey from inquiry to treatment.
- Dive deep into data to uncover insights and opportunities for optimizing performance and driving growth.
- Champion our commitment to patient-centric care, handling escalated issues with professionalism and compassion.
- Share your expertise and insights with senior management through insightful reports and presentations.
Requirements:
- Proven leadership experience in a dental practice or healthcare call center environment.
- A passion for delivering exceptional patient experiences and driving continuous improvement.
- Strong communication skills and the ability to inspire and motivate teams.
- Analytical mindset with the ability to leverage data to inform decision-making.
- Proficiency in call center software and patient management systems.
Benefits:
- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- A supportive and collaborative work environment where your ideas are valued
- The chance to make a meaningful impact on the lives of our patients and communities
Ready to lead the charge towards a brighter future in dental care? Join us on our journey to redefine dentistry one smile at a time. Apply now with your resume and cover letter, and let's shape the future of patient care together!
Job Types: Full-time, Part-time
Pay: $18.02 - $23.70 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What is your salary expectation?
- Have you been interviewed with ACE Dental before?
Experience:
- Call center management: 1 year (Preferred)
- Call center: 1 year (Preferred)
Language:
- Bilingual in Spanish (Preferred)
Work Location: In person