The Billing Specialist III is responsible for delivering the best invoicing experience possible to ABM clients, from invoice creation to distribution. In this role, you will develop a solid understanding of ABM business model while handling a high volume of transactions, working directly with internal and external clients to ensure their billing needs are addressed. This is a key role within the Quote-to-Cash group. The ability to learn quickly and adapt is fundamental to the success of this role.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
Essential Functions:
- Ensure invoicing is done accurately and timely for the portfolio of business under your responsibility, which includes but is not limited to:
- Billing all contract & bill types: Fixed-Fee, Square Footage, Cost Plus, Tag, & Unit Rate
- Complete set up of billing plan upon receipt of contract approval
- Create multiple types of invoices in accordance with contract requirements
- Review invoices for accuracy and process invoices in designated ERP system
- Delivery of invoices to client via email, portal upload, or snail mail
- Process credit memos and/or credit & rebills as required for invoice revisions
- Effectively communicate with Operations, FP&A, and Collections with intention to answer questions regarding revenue and resolve/notify of billing issues and exceptions that could prevent from an accurate and timely invoice to the clients
- Run/generate various reports from ERP system; merge & combine multiple reports into a consolidated format; create pivots & various tables using multiple formulas within Microsoft Excel
- Problem solving in calculating complex accounting & mathematical scenarios that involve labor, time & material, proration of service starts & service cancellations, and sales tax
- Provide reports designated to Operations upon request
- Research billing issues by going through prior period invoices, and reaching out to various players within the company to help resolve discrepancies
- Retrieve various billing documents & support needed for quarterly audits; be able to thoroughly discuss in detail these findings with internal auditors
- Daily monitoring of ServiceNow portal for various ticket requests issued to the assigned billing team
- Back up the Senior Biller in their absence, and sometimes assist or backup the Billing Supervisor
- Assist Senior Biller with team announcements & dissemination of information, as well as assist in delegating assignments to the billing team
- Ad-hoc projects, as needed
- Billing all contract & bill types: Fixed-Fee, Square Footage, Cost Plus, Tag, & Unit Rate
- Complete set up of billing plan upon receipt of contract approval
- Create multiple types of invoices in accordance with contract requirements
- Review invoices for accuracy and process invoices in designated ERP system
- Delivery of invoices to client via email, portal upload, or snail mail
- Process credit memos and/or credit & rebills as required for invoice revisions
Minimum Requirements:
- High School Diploma or equivalent GED; Associate’s degree or above preferred
- Minimum 5 years of experience in Billing or Accounting related position is mandatory
- Experience with Audit, SOX and Compliance requirements is a plus
- Experience with AR / Collections is a plus
- Experience with invoice delivery via customer web portal is a plus
- Experience with large ERP systems, preferred JDE and Oracle Financials
- Excellent oral and written communication skills
- Strong sense of urgency for addressing internal and external customer needs
- Strong attention to detail
- Strong interpersonal and organization skills
- Work well in a team environment and support others within the group when needed
- Strong ability to collaborate with team members and Billing Supervisor
- Ability to work within a fast-paced environment and meet required deadlines
- Ability to work with limited supervision and follow up on problem areas
- Intermediate to advanced Microsoft Office skills (Outlook, Word, Power Point, Excel)
- Excel advanced level (V-lookups, sum-ifs, pivot table, etc.) is a plus
- Knowledge of ASC 606 is a plus
- Experience with ServiceNow is a plus
- Experience with Corrigo is a plus
- Flexibility to work overtime during month-end close period, and as requested by the Billing Supervisor
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.