Plascore has an opening for a Sales Service Specialist II – Cleanrooms to determine and meet customer needs, and coordinate with sales representatives and internal departments to meet these needs.
Key Responsibilities:
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Answer customer inquiries in a prompt, professional manner.
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Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
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Communicate order changes, priorities, and unique request between applicable teams.
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Determine the appropriate Plascore product suitable for the customer’s application.
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Provide feedback to Sales and Engineering on customer product requirements
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Review and verify Customers purchase order aligns to agreed upon contract details
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Document customer concerns, assist with investigations and follow through.
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Complete continuous improvement projects pertaining to productivity, product and job improvements
- Maintain and update customer contact information
- Assist in improvements for ERP system
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Participate in with the team in measuring sales performance and analyze trends.
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Handle internal and external questions in a prompt, professional manner.
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Maintain a clean and safe work environment at all times.
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Continually looks for ways to improve job efficiency and performance.
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Perform all reasonably related duties as assigned.
Qualifications:
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High school diploma or equivalent.
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College degree in business preferred.
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Two to three years of progressively more responsible experience.
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Three to five years of customer service experience.
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Experience with AutoCAD 2D preferred
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Ability to independently analyze assigned tasks.
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Problem solve situations with qualitative and quantitative data.
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Strong verbal communication skills.
Requirements:
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Must be eligible to work on programs subject to ITAR Regulations. Therefore, candidates must be a U.S. Citizen or a U.S. Permanent Resident ('Green Card').
Plascore is an established global manufacturer of honeycomb core, composite structures, and cleanrooms. Plascore's light weight, industrial strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by professional teams with dedicated years of service to manufacturing.
Plascore Benefits:
Bonus Programs
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$1,200 Sign-On Bonus - Paid in monthly increments.
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$1,200 Employee Referral Bonus - Paid in monthly increments.
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Profit Sharing Bonus - Paid out each quarter.
Health Benefits
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Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
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New Hires are eligible for health insurance benefits on day one!
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Short-term and long-term disability coverage
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Employee Assistance Program
Paid Time Off
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Paid vacation & Unpaid leave
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10 weeks of paid vacation for 11th year (4 weeks of paid vacation awarded for 10 years of service + 6 weeks earned)
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Paid Holidays
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Parental Leave
401(K) & Roth IRA
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50% match up to 6% for all participating employees.
Educational Support
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Tuition Reimbursement for job-related and certificate programs
Childcare
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Flex Spending Account for childcare
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Tri-Share childcare program
Company Events
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Annual company picnic
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Annual golf outing
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Annual holiday party
Other Perks
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White-Caps baseball ticket raffles
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Clean work environment
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Smooth pace of work
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Family owned and operated.
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Security of work for an established, growing company that serves a diverse customer base.
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Bi-Weekly Pay
We are an EEO employer dedicated to workforce diversity