The Delray Center for Healing is a leading Outpatient Psychiatric practice with offices located in Delray Beach, Boca Raton and Jacksonville, Florida. We specialize in treating patients suffering from various mental health and addiction disorders. Our center offers a comprehensive range of medical, clinical, and holistic services provided by highly-trained psychiatric professionals.
Front Desk Medical Receptionists help clients access treatment services at The Delray Center. They provide a critical role in helping clients feel welcome and comfortable while optimizing the treatment resources available to them.
Essential Job Functions
Client Care
- Greet clients and visitors
- Help clients schedule and coordinate necessary appointments
- Collect client fees
- Assist clients with completing necessary paperwork and forms
- Maintain updated client information including addresses, phone numbers and insurance plans
- Direct clients to the appropriate location & update status locations in EMR
- Be sensitive to the general well-being of each client
- Address client privacy issues
- Follow up with missed appointments
- Safeguard client’s Protected Health Information as required by HIPAA and Delray Center Policies and Procedures according to 65D-30 Substance Abuse Licensing standards.
Administration
- Open and close buildings at the scheduled time in a rotating schedule
- Manage phones and text lines, take messages and retrieve voicemail
- Scan client paperwork to EMR
Team Support
- Assist and support other team members in their efforts to provide exceptional service and care to each individual client
- Assist as needed with verification of insurance benefits
- Assist Director of Operations with administrative tasks
Preferred Education & Qualifications
- Authorized to work in the United States
- Must be age 18 or older
- Must have high school diploma or GED
- 1-2 years experience in the customer service field or similar preferred
- Proficient in Microsoft Word or similar word processing software
- Good computer skills, preferably with Mac
- Health insurance knowledge a plus
- Must pass drug test
- Must pass criminal background check
- Preferred working knowledge of MacPractice or similar EMR software
Reports to: Medical Office Manager
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- On-site gym
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Healthcare setting:
- Medical office
- Outpatient
- Private practice
Medical specialties:
- Addiction Medicine
- Psychiatry
Schedule:
- Monday to Friday
- No weekends
- Rotating shift
Work Location: In person