ON PREMISE
CONTRACT TO HIRE
ON_CALL every 4 weeks
May need to work a SAT or Sunday until NOV 1
Job Overview:
Join our team as a Call Center Supervisor where you will lead a team of answering service reps in delivering exceptional customer service and overseeing call center operations. As a key player in our organization, you will be responsible for supervising, coaching, and motivating call center representatives to ensure high-quality service delivery.
Duties:
- Supervise and manage a team of call center representatives to achieve performance targets and deliver outstanding customer service.
- Monitor call center metrics, analyze data, and implement strategies to improve efficiency and customer satisfaction.
- Lead by example by handling escalated calls, resolving customer complaints, and providing guidance to team members.
- Conduct regular performance evaluations, provide feedback, and identify training needs to enhance the team's skills.
- Collaborate with other departments to address customer issues, streamline processes, and contribute to overall business success.
- Utilize project management skills to oversee special projects and initiatives aimed at enhancing call center operations.
Requirements:
- Proven experience in a call center environment with strong supervisory skills.
- Excellent communication skills
- Flexible with work schedule
- Demonstrated leadership qualities with the ability to motivate and inspire a diverse team.
- Proficiency in managing and prioritizing tasks effectively while maintaining a high level of accuracy.
- Knowledge of sales techniques, negotiation strategies, and project management principles is advantageous.
If you are a results-driven individual with a passion for leading teams and delivering exceptional customer service, we invite you to apply for the Call Center Supervisor position. Join us in our mission to provide top-notch service to our valued customers.
Job Types: Full-time, Contract
Pay: $67,000.00 - $71,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- On call
Experience:
- call center: 7 years (Required)
- Management: 5 years (Required)
Ability to Commute:
- Brookline, MA (Preferred)
Work Location: In person