WHO WE ARE:
State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.
PRIMARY RESPONSIBILITIES:
-
Review demographics, insurance, and provider information, and update records accordingly.
-
Instruct new patients to complete all required paperwork and create new accounts in the computer system.
-
Obtain a copy of the patient’s insurance card and driver's license.
-
Update the electronic medical record system (EMR) and take patients’ photos.
-
Provide the patient with the SOFHA payment and privacy policy.
-
Answer patient questions and concerns.
-
Schedule/Reschedule patient appointments.
-
Collect payment and notate on the patient encounter form.
-
Route telephone calls and record/deliver messages accordingly.
REQUIREMENTS:
High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.
EXPERIENCE:
Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.
WHAT WE OFFER:
State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our part-time team members including:
-
Employee Stock Ownership Plan
- 401(k) Company Contributions
-
Vacation, Personal, Sick and Holiday Time Off
-
An array of team member perks and discounts
-
And more!