We are hiring immediately for a part time night auditor and part time pm shift. Hours are from 10pm-6am and 2pm-10pm.We are looking for an outgoing, friendly Night Auditor/Guest Service Agent with a natural talent for customer service to join our family. Our front desk staff ensures that our guests have an amazing stay with us and are feeling welcomed and valued. From the individual business person to the traveling family, we aim to exceed expectations in all aspects of our operation from cleanliness to customer service.
A typical shift involves registering/booking guests in and out of their rooms, processing reservations in person and over the phone, processing various payment methods, accommodating any special requests, running reports and balancing the day, and starting the setup of breakfast in the morning.
Essential Functions:
1. Greet all guests in a cheerful manner.
2. Answer phones and make reservations.
3. Handle check-outs as needed.
4. Process no-shows according to policy.
5. Assist guests with luggage as needed.
6. Assist with guest requests.
7. Assist with minor emergency maintenance issues.
8. Run audit report per checklist.
9. Report all pertinent information and communicate with outgoing and incoming shifts.
10. Promptly report any incidents or unusual occurrences to the morning shift and the general manager.
11. Be knowledgeable and aware of all current marketing promotions.
12. Schedule wakeup calls in phone system.
13. Responsible for balancing cash drawer during shift.
14. Responsible for key control. Report any missing or damaged keys to the supervisor immediately.
15. Troubleshoot to resolve any guest issues that arise.
16. Be prepared to respond to any emergency situation.
17. Conduct security walks a minimum of 4 times per shift.
18. Set up lobby coffee service in the early morning.
19. Keep lobby and front desk area clean and tidy.
20. Maintain a tidy work area.
21. Replenish hand towels in public restrooms as needed.
22. Exhibit courteous manner with guests.
23. Effectively communicate with outgoing and incoming shifts.
24. Perform all other tasks as assigned by general manager.
Mandatory Job Requirements:
1. Pleasant and cheerful personality.
2. Pleasant phone voice and effective phone sales skills.
3. Ability to communicate effectively both verbally and in writing.
4. Neat, well groomed appearance.
5. Wear appropriate company uniform, including name tag.
6. Flexible schedule to include evenings, weekends and holidays.
7. Must read, write and speak English.
8. Respectful towards others and basic understanding of professionalism.
Experience or Training Required
- High school education, prefer some college.
- Prefer some hotel experience.
- Detail oriented.
- Experience on Opera preferred, but not required.
- Basic computer experience and understanding
Job Type: Part-time
Pay: From $18.29 per hour
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Required)
Work Location: In person