Villa of Hope partners with individuals, families, and communities to Rebuild relationships, Recover potential, and Renew Hope for their future.
JOB DESCRIPTION
JOB TITLE: Chief Operating Officer/Chief Compliance Officer (COO/CCO)
POSITION GRADE: 98
DEPARTMENT/PROGRAM: Executive Leadership Team (ELT)
SUPERVISOR: President/CEO
FLSA: Exempt
SALARY RANGE: $110,000 - $160,000 (commensurate with education and experience)
Sanctuary Institute Certified
Villa of Hope invites You to Join our community of caring professionals!
Talent and culture are the foundation of everything we do at Villa of Hope. Each member of our team has the opportunity to make a difference in the lives of a youth, an adult, or a family. Our staff is highly trained in The Sanctuary Model, trauma-informed care, and Therapeutic Crisis Intervention. With plenty of leadership development opportunities, our staff members are experts in providing innovative, high-quality human services.
Mission
Villa of Hope partners with individuals, families and communities to Rebuild relationships, Recover potential, and Renew hope for the future.
Vision
Villa of Hope will advance equity by transforming the social foundations of our neighbors, elevating lifelong health outcomes for our community.
Values
Relationships based on Caring, Hope and Respect are the foundation of our efforts.
Diversity, Equity, Inclusion and Belonging (DEIB)
We believe in the dignity and humanity of all people to reach their full potential.
Driven by our mission and a shared set of values, our team of more than 316 talented professionals are dedicated to doing meaningful work in the community.
Come and join the Team! You will enjoy:
Villa of Hope employees enjoy a competitive benefits package including paid time off, health insurance options with a generous employer contribution, retirement benefits, flexible and hybrid work schedules, including a 35 and 40-hour work week (depending on position), part-time, per diem and more.
JOB SUMMARY:
Under the general direction of the President/CEO, the Chief Operating Officer/Chief Compliance Officer (COO/CCO) is responsible for:
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Leading operational areas of the Agency, including: Human Resources, Organizational Excellence, Facility Operations, Informational Technology, Business Intelligence/Quality Improvement, and Risk Management.
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Providing transformational leadership for strategy planning and execution in alignment with KPI’s to ensure strategies move forward. This includes design and implementation of a Business Intelligence/Quality Improvement function/system for the agency.
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Leading/overseeing the Corporate Compliance Program, functioning as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization and has direct access to the Board of Directors. The position works to ensure the Board of Directors, management, and employees are in compliance with the rules and regulations of regulatory agencies, that Agency policies and procedures are being followed, and that behavior in the organization meets the Villa of Hope Standards of Conduct.
The COO/CCO must possess a holistic understanding of the culture, programs, practices, and operations of Villa of Hope and the nonprofit behavioral health industry and apply that understanding to provide strategic leadership. A critical function of this positon is to provide leadership in implementing strategy in alignment with overall Mission, Vision, strategy, business plans, and objectives.
The COO/CCO must be able to adapt to a continually evolving environment and thrive in a fast-paced and deadline-oriented workplace. This positon is a pivotal part of the Executive Leadership Team (ELT), guiding crucial decisions and leading the execution of those decisions. The COO/CCO will work closely with the President/CEO to design and execute strategy that will support the Agency’s impact on Social Determinants of Health, performance improvement goals, data analytics, and compliance oversight.
Successful COO/CCO leadership requires a deep understanding of strategy and compliance, a commitment to continually developing one’s own leadership skills and those of their teams, and a demonstrated track record as a competent relationship-builder who can partner with others to further the Agency’s Mission and Vision. Must be comfortable in a target-driven environment and work to overcome any barriers that would prevent targets being met.
CHIEF OPERATIONS OFFICER DUTIES/RESPONSIBILITIES:
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Cultivates the desired organizational culture of integrated Sanctuary Model and DEI&B in all aspects of essential functions and performance of duties.
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In partnership with the President/CEO and Executive Leadership Team, drives the Annual strategic planning activities as per Agency policy, as well as the monthly review of Scorecards/KPI’s. Reports back to President/CEO with recommendations and action plan as needed for deficient areas.
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Assists with communicating and implementing the Villa’s strategy internally and externally so that all staff, partners, funders, and contractors understand the Villa’s strategic plan.
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Provides oversight and leadership to assigned departments of Human Resources, Organizational Excellence, Information Technology, Facilities Operations, and Compliance/Quality, ensuring alignment of department to Agency priorities and strategy.
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Leads the overall Agency Risk Management Plan and supporting process, ensuring assessments and risk mitigation plans include input from and accountability of the ELT and OLT.
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Maintains agency standards at a level to qualify for national Council on Accreditation (COA) accreditation by effectively monitoring, reviewing, and overseeing fidelity, as well as leading the reaccreditation process and maintenance of accreditation activities.
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Leads the design and implementation of a Business Intelligence/Quality Improvement function/system for the agency, engaging all tiers of leadership and agency staff in movement toward a “culture” of performance quality improvement.
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Leads special projects and/or select strategic initiatives as assigned by President/CEO, developing project plans and tracking progress.
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Partners with Agency Advancement team in developing content, charts, graphs, presentations that will serve to educate and market to stakeholders, partners and community that anyone on Executive Leadership Team could use.
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Independently engages in root cause analysis with Chief Program Officer (CPO) on any important issues or incidents that could impact the Villa’s executive agenda or strategy.
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Acts as “Chief of Staff” to President/CEO in a strategic and facilitative role and leads the Executive Leadership Team meetings in their absence.
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Supports HR/OE functions in relation to the Sanctuary Model of organizational culture, internal DEIB/Sanctuary committee, and fidelity to model. Oversees Sanctuary Institute certification by effectively monitoring, reviewing, and overseeing fidelity and the (re)certification process.
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Board Committees: Human Resources (lead agency liaison); IT Advisory (supports lead liaison/Director of IT); Program Quality (member); Finance/Audit/Agency Advancement (member).
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ELT sponsor of the following Agency committees: Health & Safety and Healing & Equity Council.
CHIEF COMPLIANCE OFFICER DUTIES/RESPONSIBILITIES:
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The Chief Compliance Officer, together with the Compliance Committee of the Board and the Board of Directors, is authorized to implement all necessary actions to ensure achievement of objectives for an effective Compliance Program in alignment with all applicable federal and state regulations and requirements. This is included, but not limited to:
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Written Policies & Procedures including Code of Conduct
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Compliance Program Oversight
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Training & Education
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Effective, Confidential Communications to the CCO
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Enforcement of Compliance Standards including Disciplinary Policies & Procedures
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Identification of Compliance Risk Areas and Non-Compliance
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Response, Resolution, and Follow-Up to Compliance Issues
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Non-Retaliation / Non-Intimidation
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Ensures that management and employees are in compliance with the rules and regulations of regulatory agencies, that Agency policies and procedures are being followed, and that behavior in the organization meets the Villa of Hope Standards of Conduct.
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Investigates any major issues, complaints, fraud in guidance with our policies and practices as well as State and Federal regulations/laws, utilizing legal consultation as required and/or prudent for each situation
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Oversees the agency client incident management and compliance chart auditing systems, including directly supervising team members in these functions.
EDUCATION: Bachelor’s degree in human services or a related business degree required. Masters degree in similar field preferred. QMHP/QMHS preferred.
EXPERIENCE: Minimum 7+ years of senior leadership experience in a large nonprofit and/or human services agency. Experience with any or all of NYS SOA’s preferred (NYSED, OCFS, OASAS, OMH, DOH). Familiarity with Council on Accreditation (COA) standards preferred.
SKILLS:
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Commitment to ethical standards, PQI (Performance Quality Improvement) and operational excellence
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Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
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Superior strategic and operational analysis skills
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Consultation and negotiation skills
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Results/action-orientation; project management skills.
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Business Acumen
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Highly developed communications skills (written/verbal) and interpersonal savvy
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Global & Cultural Awareness
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Leadership and Relationship Management (ability to work with and influence others across the organization).
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Highly developed management and leadership skills; proven organizational development and strategic planning skills.
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Demonstrated skills in leading and motivating staff and teams to reinforce efforts.
PHYSICAL DEMANDS:
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. Must be able to perform a variety of tasks, climb stairs, move throughout the building, work cooperatively in a team environment and quickly respond to emergencies.
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The physical demands described here are representative of those that must be met by an employee to successfully complete TCI trainer certification training: the ability to drop repeatedly to knees, twist and turn, exert oneself physically at an intense level, and support another adult’s weight.
Travel: Occasional and mostly within NYS.