Collectors: We have immediate openings! National Commercial Services is a nationally licensed and bonded Subrogation Recovery Corporation, which prides itself on an outstanding reputation of service and reliability. We are currently recruiting for dynamic, goal-oriented Subrogation and Collections Specialist to join our team! We are looking for associates who possess assertiveness, diplomacy, customer service phone skills, and a willingness to learn.
Responsibilities include:
- Responsible for claims assigned from initial assignment to final conclusion.
- Review and analyze each file assigned.
- Assess the reason for the underlying claim; understand the theory of liability.
- Confer with claimants via telephone or email to review questions about their claims.
- Submit subrogation demands to the liable claimants.
- Arrange for debt repayment or establish a repayment schedule, (in a professional manner), based on claimants’ financial situations.
- Persuade and negotiate with liable claimants, within NCS and FDCPA guidelines, to pay amounts due on outstanding claims.
- Provide clear, accurate, and concise detailed documentation on each assigned file within CollectOne.
- Apply state-governed rules and regulations, as appropriate, to each file assigned.
- Monitor all assigned files on the file review system.
- Review files to be transferred to the closure desk or to be transferred to the Legal desk.
Qualifications:
- High School diploma or equivalent, required.
- Minimum 1 year experience in collections, telemarketing, sales, or call centers preferred.
- Must consistently be patient, tactful, and have a pleasant professional demeanor when communicating with all levels of claimants.
- Ability to communicate effectively orally and in writing to all levels of staff, claimants, and outside entities.
- Ability to give full attention to what other people are saying, taking time to understand the issues or points being made, asking questions, and developing a solution or compromise to the issue in a professional manner.
- Demonstrate strong willingness to learn, meticulous attention to detail, and outstanding negotiation skills.
- Proficient in computer operations to include the following software: Microsoft Office (Word, Outlook); Collect One, preferred.
Full-time Monday-Friday 8:00am - 5:00pm
Located in Van Nuys, CA.
NCS offers employees a comprehensive benefits package.
Base hourly pay plus competitive commission structure.
NCS is an EOE.
Job Type: Full-time
Pay: From $16.04 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
Work Location: In person