Pathnostics is a leading precision diagnostic testing and development company providing solutions for Infectious Disease and Cancer diagnostics that will get patients on the right path. Check out our website to learn more: https://pathnostics.com/.
Available Shift: Tuesday – Saturday, 8:30 am - 5:00 pm
-
$19-$22/hour, depending on experience
-
2 weeks PTO + 1 week of sick PTO
-
Employee and Dependent Health Insurance
-
Optional FSA/DCA
-
Dental, Vision, Life Insurance
-
Voluntary Pet Care benefit
-
401(k)
-
Employee Assistance Program (mental health, child & eldercare issues, etc.)
-
Starting at $1,000 Employee Referral Bonus program
-
Wellness and Culture Club programs
Candidates Must Have:
-
At least 1 year of experience in customer service, Bachelor’s degree is a plus
-
Ability to adapt to changing procedures, policies, work environment, and responsibilities
-
Ability to communicate effectively, document, and follow instructions with a high level of accuracy
-
A patient-first, mission-oriented mindset
Duties:
-
Provide world-class customer service and build rapport with clients, patients, and Sales Department
-
Handle high volume of inbound / outbound phone calls and emails
-
Respond to inquiries via phone, email, and fax promptly and in a polite manner
-
Evaluate and respond to inquiries and concerns from clients and Sales Representatives
-
Resolve routine held specimens and Additional Information Required cases
-
Relay case rejections to Sales Department within Salesforce
-
Distribute patient reports to appropriate facilities via fax, email, etc.
-
Provide patient report summary to clients upon request
-
Generates “Corrected/Amended/Addended” report and follow up accordingly
-
Provide report summary to clients upon request
-
Document all client interactions in Salesforce and Laboratory Information System (LIS)
-
Other duties as assigned
Pathnostics is an Equal Opportunity Employer.