Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.
Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle reservations and cancellations
- Process payments and maintain guest accounts
- Ensure the front desk area is clean and organized
Experience:
- Previous experience in guest relations, hospitality, or hotel management preferred
- Proficiency with phone systems and excellent customer service skills
- Bilingual skills are a plus
- Ability to maintain phone etiquette in all interactions
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Work setting:
Work Location: In person