Hourly Rate: $19-$22/hour + Order writer Commissions
Summary:
The Inside Sales Representative is responsible for handling customer inquiries promptly and effectively in a fast-paced, team oriented environment. This position is also responsible for providing support to Acme’s Outside Sales Team by entering and following up on customer orders to ensure a smooth sales process.
Duties & Responsibilities:
- Greets and assists all incoming showroom customers in a friendly and professional way ;
- Completes all transactions and necessary paperwork accurately and in a timely manner;
- Assists customers in making product selections by asking questions and actively listening in order to identify customer needs;
- Ability to handle multiple customers simultaneously while maintaining a friendly professional and positive attitude;
- Researches and sources product for customers using a variety of tools, including but not limited to: Eclipse, catalogs, websites, and industry and store contacts;
- Enters sales orders with accuracy and attention to detail;
- Proactively communicates with customers about expected delays or issues with their order;
- Gathers detailed information from customers, including contact name, phone, address delivery, contact information, and the purchase order;
- Follows up promptly on all customer requests for information;
- Develops good working relationships and rapport with customers;
- Resolves customer complaints and disputes in a timely, professional;
- Communicates any customer complaints with their immediate supervisor;
- Maintains the highest standards in cleanliness and appearance of your work area;
- Maintains a professional appearance; Is organized and orderly;
- Maintain Invoice queue daily;
- Maintains backorders daily;
- Maintain will calls every two weeks;
- Follows the directives of the Branch & Regional Manager;
- Works as needed in the warehouse, following the material handling position guide.
Qualifications:
- High school degree or equivalent;
- Minimum of two years in a customer service related role;
- Problem solving skills: listening to, interpreting and meeting the needs of others by diagnosing and rectifying problems;
- Demonstrated understanding and application of effective sales strategies and techniques;
- Ability to communicate in a clear and concise manner;
- Skilled in building long term customer relationships;
- Ability to maintain a positive and friendly demeanor;
- General knowledge of products, concepts and the industry as a whole;
- General knowledge of math, including but not limited to: add, subtract, multiply, divide, and calculate margins discounts and percentages;
- Skilled in proactively communicating in both oral and written form to all departments within the company;
- Ability to work productively in teams with a wide range of people;
- Ability to work independently with minimal direction;
- Ability to follow written and oral instructions, documented procedures and Company policy.
Physical Requirements:
- The employee is regularly required to sit; walk; use hands to finger, handle, or feel a computer mouse or other computer equipment; reach with hands and arms; talk and hear; use hands and arms to reach for, grasp and manipulate objects;
- The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl;
- May be required to remain in a stationary position for extended periods of time while on the telephone, or while operating or using office equipment and computers, or while writing;
- May be required to move or traverse considerable distances in the facility during the course of a workday.
Working Conditions:
- Must function equally well in both an office and warehouse environment.
Eligibility Requirements:
- Acme Construction Supply hires the highest quality individuals to serve our customers. Therefore, candidates will be required to pass a drug test and criminal background check. The screening will be conducted in compliance with our Drug-Free Workplace Policy which will be provided to all applicants.
Acme Construction Supply is an Equal Opportunity Employer
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range: