We are currently seeking Customer Service Representatives to work full-time in our Meridian, Idaho office. The top applicants will have a minimum of 1 year in an administrative role and have excellent communication skills. Our training begins on Monday July 15. This is not a remote position.
SUMMARY:
The customer service representative answers incoming phone calls from various customers by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Answer phone calls from members and/or their agents to resolve their questions or concerns
- Provide any information regarding account status, such as premium amount/due and payment history.
- Respond to requests for assistance and processing payments
- Access appropriate information using multiple systems
- Work in collaboration with administration to obtain appropriate member eligibility.
- Work in collaboration with other departments to resolve account status issues.
- Other duties as assigned.
EDUCATION/EXPERIENCE: Educational degrees must be from a US Department of Education accredited school.
- Must have a High School diploma/GED.
- 18 years of age or older
- 1 year of related experience preferred, but not required.
- Typing 30 WPM
- Ability to work independently
OTHER SKILLS AND ABILITIES:
- Must have excellent communication skills and be able to work closely with our members and employees.
- Must be able to clear background check
Benefits of working with us include:
- 11 Company Paid Holidays
- Competitive Wages
- Benefits: Medical, Dental, Vision and Life Insurance
- Short Term & Long Term Disability Coverage at no cost to our employees
- 120 hours of Paid Time Off
- 401k Matching $$$
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Experience level:
- 1 year
- 2 years
- 3 years
- No experience needed
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Experience:
- Customer service: 1 year (Required)
Work Location: In person