P:rofitSolv is a SaaS business services provider for the legal and accounting industry. We are looking for a Payments Success Specialist to join our growing team! :
As a Payments Success Specialist, you will be responsible for guiding clients through the activation process of our Payment Processing Solution. You will assist them with onboarding, setting up, and utilizing their accounts. You will also be our clients’ primary point of contact for using our payment integration. You will provide technical assistance, answer queries, and resolve any issues they encounter, ensuring their continued satisfaction and successful usage of our integrated payment processing.
What we provide:
- Opportunity to Invest in Your Future:. We offer a 401K match.
- Paid Time Off:. Enjoy paid time off and paid holidays.
- Great Coverage:. Take advantage of health, dental, and vision HSA and FSA policies.
- A Great Team:. Collaborate with smart, curious, hardworking individuals.
- Performance Compensation:. Be rewarded for your hard work with performance-based merits.
- Remote Work:. Want to work from home? No problem!
As a Payments Success Specialist, you will:
- Serve as the first point of contact for client inquiries related to our Payment Processing Solution. Providing timely and accurate technical support via phone and email.
- Serve as the primary contact for clients during the activation and onboarding of our Payment Processing Solution.
- Guide clients through the setup process, including configuration and integration of the payment processing system.
- Provide step-by-step assistance to clients to ensure they can successfully use our payment processing features.
- Address client inquiries related to account setup, transaction processing, and system functionality.
- Troubleshoot and resolve any technical issues or challenges clients may face during activation.
- Address client questions regarding transaction processing, payment gateways, and related matters.
- Deliver exceptional customer service by effectively communicating solutions and providing a positive support experience.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly.
- Identify recurring client issues and provide insights to the product and development teams for continuous improvement.
- Proactively identify opportunities for process improvement and share insights with internal teams.
- Contribute to maintaining a comprehensive knowledge base for clients' self-help needs.
- Stay updated on our Payment Processing Solution's features, updates, and enhancements.
This position follows established policies and procedures to keep confidential information secure.
A great fit for this position has:
- 3 years of experience in customer support, technical support, or onboarding roles, preferred.
- Familiarity with payment processing concepts and procedures.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Strong problem-solving skills and ability to troubleshoot technical issues effectively.
- Technical aptitude and the ability to explain complex concepts clearly and simply.
- Proficiency in using customer support tools, CRM systems and Microsoft Office.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Patient, empathetic, and proactive attitude when assisting clients.
- Ability to understand and explain technical concepts to non-technical clients.
- A collaborative mindset and is a team player.
- Strong attention to detail and problem-solving skills.
Our commitment to you:
At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.