**Job Overview:** We are seeking a professional and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing excellent customer service and representing our hotel in a positive manner. **Duties:** - Greet guests upon arrival and ensure a smooth check-in/check-out process - Handle guest inquiries, requests, and complaints promptly and professionally - Assist guests with information about hotel facilities, local attractions, and directions - Process reservations, cancellations, and payments accurately - Maintain a tidy and organized front desk area - Collaborate with other hotel staff to ensure guest satisfaction **Skills:** - Experience in hotel management or related field is preferred - Strong customer service skills with a focus on guest relations - Multilingual or bilingual abilities are a plus - Proficient in phone etiquette and handling phone systems - Familiarity with night audit procedures is advantageous If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you. Join our team at the forefront of creating memorable guest experiences.
Job Type: Full-time
Pay: $11.71 - $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Stockbridge, GA 30281 (Required)
Ability to Relocate:
- Stockbridge, GA 30281: Relocate before starting work (Required)
Work Location: In person