Position Objective:
The role of the Operations Coordinator is to provide operational support for the branch and coordinate daily jobs between the parts, rental, and service department. The Operations Coordinator works in close liaison with our customers providing updates, quotes, and invoicing as often as needed. The ideal candidate will be customer service driven, have impeccable communication skills, and a strong ability to build upon the relationships with our customers. To be effective, the Operations Coordinator must establish an understanding of the objectives and accountabilities below.
Job Responsibilities:
- Assist in answering multi-line phones to ensure customers are greeted timely.
- Communicate and coordinate the demand for rental equipment with the service department to ensure reservations are filled in a timely manner.
- Assist in checking in/out rental equipment as demand increases.
- Perform follow-up calls with customers to verify satisfaction of equipment and assist with any additional needs.
- Planning, organizing, administering, directing, and controlling parts distribution operations to assure efficient and profitable utilization of manpower, facilities, equipment, and funds.
- Maintain warehouse operations, including receiving, stock keeping, physical inventories & cycle counts and shipping when required.
- Support service and warranty functions by ordering and/or sourcing parts, services, and supplies.
- Assist in identifying and selling obsolete/overstock inventory.
- Assist in the opening/closing of service jobs.
- Assist in the closing of rental contracts.
- Primary contact for customer on all Service repair events.
- Builds estimates to be communicated to the Customer for approval.
- Maintains service jobs for accuracy during the repair life cycle event and updates customer on status, changes and or authorizations of estimates in Baseplan.
- Reviews and presents the finalized invoice with the customer for accuracy, communicates completion status & invoices repair once completed.
- Administration of equipment and building repairs for branch. This includes issuing purchase orders for vendor payment.
- Be actively involved in repair service workflow with focus towards continuous Improvement and monitor existing processes to ensure compliance.
- Work independently as well as a part of a team – motivated self-starter.
Other Duties:
- Provide updates to the General Manager in the absence of the Operations Manager.
- Participate in the make ready process including detailing, installing filters, and other minor repairs if necessary for rental transactions.
- Aid, assist, and support repairs with the service department as required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Way We Work:
- Proactively accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC’s services and objectives.
- Assist external and internal customers to serve their needs taking and accepting responsibility for continuous improvement of customer service.
- Foster meaningful interaction among people through the exchange of information to produce understanding.
- Continuously develop useful effective strategies and interpersonal styles. Engage and guide others towards accomplishment of identified objectives and goals in best interest of JDC and its customers.
- Consistently work toward the common good of the organization and encourage others to do the same.
- Conduct ourselves at all times in a professional, appropriate, respectful manner.
- Actively prioritize and participate in application of proper safety/security practices according to established protocols, guidelines, and policies.
- Participate regularly in JDC provided leading edge training seeking ongoing improvement of JDC equipment knowledge and self-development.
Requirements:
- Must show stable work history & demonstrate the ability to be on time and reliable.
- Five years of hands-on experience using applicable tools in a shop environment.
- Previous experience with heavy machinery, troubleshooting conditions and cause as well as performing necessary repairs.
- Thorough understanding and knowledge of rental and camera equipment function, application and operational capabilities.
- Readily identify resource capability and capacity required to stay abreast of ongoing maintenance and repair of JDC rental fleet.
- High School diploma or equivalent.
- Must be able to read, write, speak and have excellent communication skills.
- Able to use: computer, hand truck, catalogs, charts, forms, inventories, manuals, pallet jack, scale and may be required to use a fork lift.
The individual in this position will interact with employees and managers in other departments and locations at Jack Doheny Company. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be time when the person in this position must give directions to others.
Jack Doheny Company is an Equal Opportunity Employer.