Job description:
We are seeking passionate individuals to join our vibrant team to craft unforgettable experiences as a Call Center Agent at The Restoration Hotel, a AAA Four-Diamond luxury hotel in Charleston! Be the first voice guests hear, handling inquiries and ensuring smooth stays. Primarily call center focused, with occasional front desk support for a well-rounded perspective.
Responsibilities:
- Accurate input of Reservations into system.
- Input Reservations within specified time periods.
- Maximize potential room revenue by following specified selling guidelines.
- Respond to guest calls promptly.
- Property-wide departmental interaction.
- Raise awareness of inventory issues.
- Knowledge of hotel services and events.
- Ensure an efficient and professional working environment with open communication. • Availability to cover front desk shifts to support staff training and operational needs
Qualifications:
- Strong keyboard skills preferred.
- Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
- Ability to learn and master multiple software systems required.
- Strong working knowledge of Microsoft Excel.
- Opera Cloud Experience preferred
- Must be organized with the ability to handle multiple tasks.
- Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
Job Type: Full-time
Pay: $17 per hour
Benefits:
- 401(k) • Dental insurance
Schedule:
- 8-hour shift (12pm – 8pm)
- Monday – Sunday Work setting:
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Charleston, SC 29401 (Required)
Ability to Relocate:
- Charleston, SC 29401: Relocate before starting work (Required)
Work Location: In person