DHR Health - US:TX:Edinburg - Days
POSITION SUMMARY :
The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.
POSITION EDUCATION/QUALIFICATIONS :
¨ High School/GED, preferred
¨ Excellent customer service and interpersonal skills
¨ Computer skills required with knowledge of Microsoft Office suite
¨ Good written and verbal communication skills required
¨ MOS Certificate, preferred
¨ Bilingual – English/Spanish, required
JOB KNOWLEDGE/EXPERIENCE :
¨ Minimum of two (2) years receptionist experience required
¨ Billing and insurance verification knowledge preferred
¨ Previous experience in a busy medical office setting is preferred
¨ Previous experience in a teaching facility preferred
¨ Ability to use and learn EMR and practice management software
¨ Medical terminology experience/education, preferred.
RESPONSIBILITIES:
¨ Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
¨ Greet patients to the practice in a warm and friendly manner
¨ Respect and maintain privacy and dignity of patients; assure confidentiality at all times
¨ Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
¨ Register patient with proper insurance information
¨ Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
¨ Ability to take accurate and understandable messages and route them to the appropriate party as necessary
¨ Make appointments for new and established patients
¨ Note cancelled and rescheduled appointments through prescribed protocols set up by the office
¨ File faxed/scanned information in charts for review by provider, if needed
¨ Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction
¨ Communicating with patients, team members and providers
¨ Scheduling, canceling, and rescheduling patient appointments and reporting data
¨ Running reports as needed
¨ Reminding patients of upcoming appointments and tracking missed appointments
¨ Forwarding telephone calls appropriately and following up on return calls
¨ Insurance verification, authorization and verification of patient demographics for entry into computer system
¨ Retrieving and filing of medical records and delivering to appropriate providers as needed
¨ Other copying, filing, scanning and faxing duties
¨ Collecting co-pays and cash from patients, getting authorization on credit cards
¨ Entering charges, payments, and daily balancing, as needed
¨ Prepare and scan packets needed for billing company as needed
¨ Other duties as assigned
LINES OF RESPONSIBILITY :
Physician, Chief Ambulatory Officer, Operations, Manager