Responsibilities:
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $28 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts and outstanding service. H-E-B’s Customer Insights team performs consumer and product research on all H E B Own Brand items.
As an Associate Own Brand Research Experience Specialist, you’ll be best in class survey writing. Research Experience Specialist is responsible for programming and scheduling sensory evaluations through sensory platform. As they grow in their career, they should be mastering skills in this area, leaning into the community management expert.
Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner-owned” means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE… meets deadlines and commitments, exceeding expectations.
HEAD FOR BUSINESS… guides others on how to find current data and use relevant systems to do the work.
PASSION FOR RESULTS… connects the purpose and vision to the necessary actions to achieve the goal.
We are looking for:
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Minimum high school diploma
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2+ years in user experience, survey programming and / or community management, or other related work experiences
What is the work?
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Provides best in class survey writing.
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Assists with managing logistics and scheduling of sensory community
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Assists with inbox and communication management
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Programs stakeholder questionnaires, focusing on the project requirements and excellent survey design.
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Interprets project needs and requirements and develops and debugs web-based survey programs, performing maintenance as needed throughout the lifecycle of the project
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Works with cross-functional project teams to offer appropriate consumer sensory research support and project guidance
What is your background?
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Minimum high school diploma
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2+ years in user experience, survey programming and / or community management, or other related work experiences.
Do you have what it takes to be an H-E-B Own Brand Research Experience Specialist?
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Ability to thrive in a fast-paced environment and manage multiple projects at a given time with minimal guidance.
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Strong organizational and leadership skills, independent decision making, high attention to detail and excellent written and verbal communication skills.
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Advanced computer skills, including MS Office, Windows, excel and outlook.
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Ability to adapt to change
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Drive for exceeding customer expectations
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Knowledge of survey writing and / or community management
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Passion for the H-E-B brands
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Strong critical thinking, problem solving, and organization skills and requires a high-level of initiative, self-direction, and a solution-oriented mindset
Can you...
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Function in a fast-paced, retail, office environment
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Travel by car or plane with overnight stays
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Work extended hours; sit for extended periods
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Hand / finger dexterity