The Manager of Production will oversee back of house and production operations (e.g., maximizing line efficiencies, controlling variances in daily production of product) and help with the providing a great guest experience via the Doughnut Theater and guest journey. They work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, meet and exceed the financial objectives established for their assigned location. The Manager of Production will be responsible for the full employee life cycle for production Krispy Kremers.
Principal Duties and Responsibilities:
· Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
· Understand and implement store quality control procedures and ensure all product meets Krispy Kreme quality standards
· Coordinate production schedules to meet customer demands and minimize labor hours
· Responsible for Doughnut Makers in production focusing on creating a great guest experience
· Inspect, troubleshoot and assess any production or equipment problems
· Maintain appropriate inventory control standards, including conducting physical counts, ensuring damages are packaged and returned appropriately
· Ensure stock room areas are organized and kept to the highest of standards
· Responsible for managing Inventory Specialists and ensuring they are keeping track of inventory counts, damages and other processes
· Assist General Manager in recruiting, hiring, training, and dispute resolution for production employees
· Assist General Manager in managing income and expense budgets and reporting sales and other important information.
· Demonstrate leadership in employee development, including that of Key Staff
Essential skills and Experience:
· 5 years of production/kitchen management experience in full-service restaurant or QSR environment
· At least 10 years of experience in sales, customer service or food production/manufacturing.
· Must be at least 18 years of age
· Experience with sales, management, production, and customer service
· Strong communication, organizational, and leadership skills
Self-motivation, creativity, and adaptability
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
- Night shift
Weekly day range:
Experience:
- New York Fair Work Week: 2 years (Required)
- Restaurant or Food Production/Manufacturing: 10 years (Required)
- Kitchen Management: 5 years (Required)
Work Location: In person