Job Title: Claim Operator
Contract: 3mos + Extension
Work Address: 3033 West President George Bush Hwy. STE 250 Plano, TX 75075
Working hour: 8:30 - 17:30
Job Function/Description:
- Review new submissions to ensure all required documentation and claim details are included
- File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
- Investigate and process damage claim submissions based on return authorizations and QA reports
- Communicate with the logistics service provider to ensure a timely and accurate resolution
- Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
- Dispute invalid claim resolutions to overturn declination and negotiate claim payment
- Analyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc
- Compile comprehensive claim analyses for monthly reporting to clients
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
- Email updates on progress or conflicts regarding the accident to all internal parties involved
- Escalate high-value declinations with management to discuss possible recourse
- Negotiate timely settlements and communicate detailed findings to the claimant
Qualifications:
- Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, IF, and pivot tables
- 1+ years of freight claims processing experience preferred
- Excellent verbal and written communication skills
- Strong critical thinking and creative problem solving skills
- Flexibility to work in a fast-paced, team-oriented environment
- Superior attention to detail, organization, cross-group collaboration, and project management skills
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: On the road