Front Desk Agent
Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek!
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Shifts are 7am-3pm & 3pm-11pm or a mixture of both.
JOB DESCRIPTION
As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal.
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Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
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Process all payment types such as room charges, cash, checks, debit, or credit.
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Processing all check-outs including resolving any late and disputed charges.
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Answer, record, and process all guest calls, messages, requests, questions, or concerns.
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Coordinate with Houskeeping to track readiness of rooms for check-in.
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Communicate parking procedures to guest/visitors.
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Supply guests with directions and information regarding propety and local areas of interest.
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Run daily reports, identify any special requests, and check reports for accuracy.
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Complete designated casher and closing reports in the computer system.
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Count bank at the beginning and end of shift.
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Balance and drop receipts according to Accounting specifications.
JOB QUALIFICATIONS
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Ideally, you will have 1+ years of experience in a customer service field.
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High school diploma/G.E.D equivalent
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Hotel experience is a plus, OnQ Hilton experience preferred
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English Language Proficiency
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An ability to problem solve
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Computer Skills a must
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The gift of effectively communicating with others is very important in this role.