Job Summary
The intake coordinator is responsible for accepting referrals from the company’s referral sources, communicate with them, and maintain professional relationships. The position holder is required to organize and manage referral information, processes accurately, and distribute it over the other departments based on the given route. Intake coordinators report to the department lead, operations manager, and/or DON.
Intake Coordinator Responsibility
- Answer the phone call within the first 3 rings.
- Check referral portals and accept referrals on daily basis. Communicate and discuss with the operations manager and DON if needed.
- Performs eligibility/insurance verification
- Print, collect, organize, and manage all accepted referrals, the process for information verification, eligibility check, and data entry.
- Keep the referral log up to date and make sure all accepted referrals are reported into the log including Recertification, Discharge and Resumption of Care.
- Schedules care for clients in the home setting, including Field RNs, LVNs, and CHHAs
- Follow up all staff nursing to confirm their visit every week
- Manage and communicates effectively field staff availability schedule and communicate with other care coordinators.
- Call newly accepted patients, introduce the company, and verify their information in the referral.
- Enters new patient records in the system ensuring accuracy of all patient demographic information Distribute charts and information in a timely manner for further processes.
- Provide accurate daily schedule and routes to field nurses.
- Troubleshoot, prioritize, and present a polished, positive image to referral sources.
- Submit daily written or verbal reports to the Operations manager and DON about accepted referrals, ongoing patients.
- Review documentation in DATA SOFT LOGIC (DSL)
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Home health: 1 year (Preferred)
- Intake: 1 year (Required)
- Computer skills: 1 year (Required)
Work Location: In person