Duties:
- Lead and motivate a team of customer service representatives
- Handle escalated customer inquiries and complaints
- Monitor customer service metrics and work with representatives to improve them
- Monitor e-commerce websites to make sure orders are processed correctly
- Collaborate with other departments to ensure seamless customer experience
Qualifications:
- Proven track record (4 or more years) in a busy call center
- Supervisory experience (1 year)
- Excellent communication and interpersonal skills
- Proficiency in customer service software, CRM systems, and data analysis tools
- Strong problem-solving abilities and a passion for delivering outstanding customer experiences
- Ability to thrive in a fast-paced, ever-evolving environment
Note: Retail management / experience is not relevant to this position.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Call center: 4 years (Preferred)
Work Location: In person