COME JOIN OUR TEAM!
We are a family-oriented HVAC company looking for an experienced Customer Service Rep to provide excellent customer service. The goal is to ensure our customers are taken care of and our schedules are full!
Responsibilities
- Job Title: HVAC Customer Service Representative
- Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday or as necessary
- Job Summary:
- Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction.
- Job Duties:
- Provide Fast Friendly and Fun customer service to our customers
- Answer incoming calls related service, billing, and other departments
- Schedule service/estimate appointments in a timely manner
- Make outbound calls to book, confirm, and survey upcoming or completed appointments
- Manage customer concerns and work to resolve them efficiently and effectively
- Other assigned duties as directed by management
- Help less experienced representatives understand our Brand, Policy and procedures
- Job Requirements
- Education and Experience
- High school diploma or equivalent
- 1 year experience in a customer service environment
- Intermediate knowledge of standard concepts, practices, and procedures within HVAC
- Honesty and integrity
- Excellent customer service skills
- Ability communicate empathy
- Critical Thinking and Problem solving
- Detail oriented
- Adept learner
- Able to multitask
- Proven ability to process high volumes of work with great accuracy
- Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
- Excellent written and verbal communication skills
- Physical Requirements
- Must be able to sit for long periods of time
- Must be able to work varying shifts including days, nights, and weekends.
Preferred and Required Skills
- Customer Service- Required
- Call Center- Required
- Multiline and Outbound Phone Experience- Required
- Extended Hours and Saturdays During Summer Months- Required
- Bilingual a Plus
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Benefits:
- Health insurance
- Paid time off
Experience level:
Weekly day range:
Work setting:
Experience:
- Home Service (HVAC, Plumbing, or other Trades): 1 year (Required)
- Servicetitan: 1 year (Required)
Ability to Relocate:
- Houston, TX 77081: Relocate before starting work (Required)
Work Location: In person