ER Registration Clerk - Registration
SUMMARY OF POSITION: The registration/admissions clerk will present a pleasant, courteous and professional demeanor while working in the Hospital.
He/she will work closely with physicians and nurses in supporting and managing the patient flow in the Emergency Department.
He/she will answer the telephone in a courteous manner and enter all information in the patient's current electronic health record.
He/she will scan all pertinent records to maintain current electronic health record. Will input accurate patient demographic and insurance information into the current software program used for accurate billing of insurance claims.
Will ensure that the timely/steady flow of patients is maintained at all times.
Covered hours are Saturday and Sunday, 4:00 pm to 12:00 midnight.
May also fill available shifts in clinic registration during the week.
MINIMUM QUALIFICATIONS:
EDUCATION, EXPERIENCE, SKILLS:
High school diploma or the equivalent.
Basic experience with computers, typing, scanning and telephones.
Medical office experience beneficial.
Must possess the ability to communicate effectively with patients and fellow staff members with the ability to handle difficult situations by displaying a calm, compassionate and
professional attitude.
He/she must be able to answer the
telephone and greet patients with a clear, friendly and professional voice.
Must be willing to work closely with all
medical staff and hospital employees to adequately ensure that patients receive the utmost in medical care.
Must be detail oriented.
Must have the mental and physical health sufficient to meet the demands of the position.
*******************************************************************************************
RESPONSIBILITIES AND DUTIES:
- Answers telephone calls promptly and in a calm, friendly and professional manner. Transfers incoming calls to other departments.
Pulls necessary charts when instructed by physicians and/or nurse.
- Collects payments/copays from patients as per individual insurance requirements.
- Collects payment for past due accounts and posts them correctly to visit specific outstanding bill.
- Verifies inpatient insurance status, obtains
precertification for hospitalization stay, makes sure all appropriate consent forms are signed and scanned in.
- Keeps patients informed of any delay in their visit.
- Inputs any appointment added by nursing after hours as per physician into the current software program.
- Uses time wisely when ER flow and/or telephone calls are slow such as chart maintenance, scanning and combining medical records etc.
- Organizes/prioritizes assigned work and schedules time to accommodate work demands, turn-around time requirements and commitments.
- Calls the Registration/Admission Supervisor and Clinic Manager when ill,
so arrangements can be made for a replacement.
- Follows policies and procedures to contribute to the efficiency of Registration/Admissions and the Hospital.
- Uses interpersonal skills effectively to build and maintain cooperative working relationships including handling difficult situations with patients,
staff members, and physicians, in a calm, friendly and professional manner.
- Makes sure that all pertinent information is accurately collected and documented in patient electronic health record that pertains to meaningful use data collection for documentation and compliance purposes.
- Contributes to the "team effort" of W. J. Mangold Memorial Hospital. Works and communicates in a positive manner with management, supervisory staff, medical staff, co-workers, other healthcare personnel, patients and their families while providing services, seeking assistance and clarifying or resolving issues.
- Understands the importance and complies with HIPAA confidentiality among co-workers regarding patient's privacy.
- Understands the importance and complies with EMTALA rules and regulations.
- Performs other duties as assigned by Registration Supervisor and/or Clinic Manager including the opportunity to work as a registration clerk in Cogdell Clinic.
Additional Information
Position Type : Full Time
Shift : Night
Contact Information
W. J. Mangold Memorial Hospital
320 North Main
Lockney, TX 79241
Phone: 806-652-3373
Fax: 806-652-3732
Regular hours are 1pm to 9pm and Weekend hours are 4pm to midnight.