The Director of First Impressions position works closely with the Executive Leadership Team to be the front face of our thriving Market Center. The DOFI must have a natural behavior to be energized by people and excel in a team environment. The DOFI is a problem solver with a positive, professional attitude who tends to our agents’ needs in such a way that all associates, vendors, customers and clients are receiving the expected level of customer service.
The ideal candidate will be a self-managed person who is task and systems oriented, has strong time management skills, with a focus on speed and efficiency in our fast-paced environment.
Essential duties include, but are not limited to:
- Greet clients, visitors, and guests; determine the purpose of each person’s visit and direct them to the appropriate location
- Complete necessary daily, weekly and monthly administrative tasks
- Maintain Market Center systems including CRM, social media, operations, and more
- Prepare, process, scan, and file client/general office documents, as needed
- Schedule and coordinate travel arrangements and calendar management for leadership team as needed
- Troubleshoot general technology problems with agents as needed in various systems (Office, G-Suite, in-house technology platform)
- Deliver superior customer service troubleshoots issues to serve as a liaison between agents and other members of the leadership staff, as needed, professionally and discreetly
Skills/Qualifications: Telephone skills, excellent written and verbal communication, highly organized, proficient in technology including social media, Microsoft Office, G-Suite and basic accounting knowledge. This is a full-time, hourly position, Monday through Friday 8:30 am - 5:30 pm.
About KW: Keller Williams is the #1 real estate company thanks in part to our amazing company CULTURE and TRAINING. Named America’s Most Innovate Company (Fortune Magazine), KW has also been awarded:
- Best Employer for New Graduates (Forbes)
- America’s Best Employers for Diversity (Forbes)
- Top Franchise for Veterans (Franchise Business Review)
- World’s Top Female Friendly Companies (Forbes)
- #1 Franchise on 2023 Real Trends Top 500
Today, more than 175,000 associates and over 800 market centers across the globe are affiliated with Keller Williams. And, we want you to be part of the family! With multiple real estate specialty divisions and endless growth opportunities, you can build the CAREER YOU ENJOY to earn the MONEY YOU WANT!
Job Type: Full-time
Pay: $15.50 - $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Google Suite: 1 year (Preferred)
Language:
Ability to Commute:
Work Location: In person