There’s a lot to be excited about here at our firm as we kicked off this year with unprecedented solutions for our clients! As one of the most notable communications and sales firms in the area, we have the privilege of working hand-in-hand with technology clients across the nation. Our status and client base continue to broaden every day, and so we are on the lookout for a Client Services Associate to join our team!
The primary focus of the Client Services Associate is to optimize company sales revenue and customer outreach by creating brand awareness. The Client Services Associate is the face of our company and serves as the direct liaison between our esteemed clients and valued customers. An ideal candidate for the Client Services Associate role will have a proven history of professionalism, comprehensive knowledge of customer relations, and the ability to upsell and negotiate contracts.
Responsibilities of the Client Services Associate will include:
- Recommend specific products or features to ensure each customer’s needs are met
- Confidently answer customers’ questions regarding products or services and overturn objections
- Work with the sales team to manage sales promotions and engage customers to drive company revenue
- Engage directly with customers and clients alike to develop trusting relationships and bolster brand loyalty
- Effectively communicate sales promotions and special offers directly to customers
- Assist fellow Sales Assistants in the planning, execution, and monitoring of sales strategies to exceed sales targets for clients
- Conduct research and draft KPI reports to monitor campaign efficiency and track sales performance
Preferred Qualifications for the Client Services Associate:
- A high school diploma or GED
- Prior experience working as a Client Services Associate, Sales Assistant, Customer Support Representative, client-facing, or similar position is preferred
- Comfortable multi-tasking in a deadline-driven environment
- Strong written and verbal communication skills
- Able to identify emerging trends and patterns
- Friendly and engaging personality
- Works well with others and considers themself a team player
Job Type: Full-time
Pay: $43,000.00 - $55,500.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person